La Quinta Inn & Suites by Wyndham Plattsburgh in Plattsburgh, NY

If I could give this place coal instead of that one star up there, I would!  Disclaimer: any interaction between the manager and the woman at the front desk and the woman who is head of housekeeping was recorded. We have copies of the email where the offer is stated. Everything is dated as well! Imagine being offered a free night's stay after the woman at the front desk was rude and racist only to have the property manager turn around and reverse the offer UNLESS WE GO ONLINE AND REVISE A BAD REVIEW THAT WE LEFT.  We were blamed for a marijuana smell that permeated the hallways and you can actually see reviews mentioning that. How did a marijuana smell permeate the hallways before we even got there but somehow were supposed to take the blame for it.  Kevin, the manager tried to say we made the review after we were offered the free stay and we did NOT. WE HAVE PROOF OF THIS. So imagine, his panties are all in a bunch because we told the truth and you're mad because it was blunt and honest and you want to reprimand us for that. No, Kevin. The truth still remains for the actions taken towards us.  We got an email from the manager the day prior to meeting with Kevin at the front desk from a manager named Shannon. She apologized that the staff treated us bad and she offered us a free night's stay. The email was sent in the morning.  SO, THE NEXT DAY when we tried to use the offer the front desk changed their mind and tried to extort my Fiance and I. No one knocked on the door or approached us or called us all day between the email and the next day when we were getting ready to extend our stay. If there was an issue why is it that no one came to us after Shannon offered us an apology and a free night's stay? We were offered that in the morning of the 14th. Why didn't anyone knock on the door or say something if the offer wasn't on the table anymore?? We should have known before the next day when we approached them if that was the case. This isn't about not getting a free room because we paid for our time there and all, this is about how we were offered something to clean up their mistakes and bad rude behavior and then somehow we are extorted like this? Kevin, the manager, told my Fiance he didn't want to " do business" with him unless the post was revised. Seems like he was super angry that we exposed how racist his staff can be on a public level and he was trying to clean it up.  My Fiance went downstairs to talk to him after I was downstairs waiting and he took a whole ten minutes laughing and joking with others and not addressing him, even though he knows he was there to tackle an issue that they created. I have video of that too, where I told him I'd send my Fiance downstairs. That's where the screenshot of him came from, btw.  Just know that it is PLATTSBURGH. Word of mouth goes far here and telling others about our experience has gotten us so many comments in real life from people who co sign and say yes, the staff has been rude and racist to many. I can't speak for everyone, just our experience. We were told we couldn't stay because of certain things that they couldn't even identify. How do you say we left damages in the room but somehow you are unable to identify what they are!! I had a conversation with the long haired older woman at the front desk and she wouldn't specify but was certain and sure that we couldn't stay there due to these issues. How do you say there are issues and you can't identify them? Because you're lying! She saw how frustrating it was that she wouldn't say specifically the issues that they were trying to pin on us and told me that she felt like I should go back to my room. How do you tell another adult to "go to their room" because YOU won't be specific about something that you are being asked? I didn't ask for her SSN, I didn't ask her for her family's greatest recipe, I asked for her to tell me what we did and she couldn't! It doesn't make sense at all!! The person who stood there while I addressed this nasty woman at the front desk was apparently head of housekeeping. She is also an older woman and she went with the fact that we didn't do anything wrong and mid convo she threw the other woman under the bus. Not sure if she even realized it...

Because it needs major renovations. Smoke free but not advertised as such. Third party reservation agent completely LIED and said a smoking room was a possibility and if not they have an indoor smoking area. Front desk knows they give misinformation and DO Nothing About it.

Our stay here was 09/27/23 to 10/01/23. This is has to be the worst hotel I have ever stayed at. We had several choices for hotels and since we've stayed here before, we chose LaQuinta again. NEVER AGAIN. Dirty, we stayed four nights and not once was our room serviced. After 3 nights we stopped at the front desk in the morning before leaving for the day, and asked for our room to be cleaned with fresh towels. We arrived back later that evening around 10:30pm, our room wasn't touched. And, the second night, we arrived back to the hotel and everyone had been evacuated due to dead batteries in the hotel's carbon monoxide detectors, there were two fire trucks and a couple ambulances, but we had to sit outside for an hour. We understand the safety of it, but why we're t these defectors checked on a regular basis. One other thing, on our 2nd and 3rd morning we were woken up to the room above us, from a child stomping and running around in the room, the first morning, we called the front desk to inform them of that room, the front desk person said she would call the room, that was a 8:15am, then called again a 9:45am, and she said she would go up to the room. It stopped for about 5 minutes and then continued. We then left the hotel about 10:45am and stopped at the front desk and told her, and she just shook her head. This is the same girl that told us that she would make note that our room would be cleaned. CThis hotel is totally disgusting. Again, never again will we stay here or recommend it to any one.

Don't stay here!! This was by far the most disgusting hotel I've ever been to. There is mold everywhere and the entire place smells awful. The carpet in our room was sticky and stained with..... I don't even want to know! I wore shoes the entire time to not have to touch the carpet. I couldn't figure out what smelled so awful in the shower room but it was mold and mildew on the shower curtain and all around the shower bar. We stayed here 6 years ago and it was fantastic....clean and well taken care of: We tried it again.....staying 4 nights while visiting family and friends and didn't have housekeeping stop by at all. We were told they were short staffed but would come by the next day, but that didn't happen. We went down to the front desk nightly to dump our trash, for new towels, wash cloths and any other needs. The bed wasn't awful but the bedding was not clean and the pillows smelled nasty! The elevator/utility room has a sign on the door informing Staff and others to not shut the door of that room or the elevator will overheat and stop running. Which was good because it made me use the stairs!! But scary for those that can't use stairs! The owner gets county money for housing homeless people, which didn't bother us but there were many people posted up outside smoking cigs, weed and drinking at all hours of the day and night. The hallways reeked of weed. The staff was kind and friendly. The guy overseeing the breakfast food...I believe he's also the concierge, maintenance man, transporter; he was very kind!! I did enjoy talking to him each morning. Spend your money elsewhere! This place is a dump!!

I enjoyed my stay at this hotel but I thought some things could be better. My family booked two rooms and one room had issues with the TV and was missing a chair and my room had an issue with the thermostat. My breakfast experience was excellent as the breakfast manager (Michael) had one of the best stocked buffets I have ever seen. He even offered to go pick up anything we needed. Michael offered exemplary customer service and that was delightful!