Benefit Cosmetics BrowBar in Plattsburgh, NY

I wouldn't say I like this location. It seems to have a smaller selection than other Ulta stores, the staff is friendly, but I have had issues here more than once. I was also very displeased about my salon experience here, luckily it wasn't too expensive, but I had never had to come back the next day for my hair to be fixed. I also had so many things wrong with my hair, I just got it done, but it's different colors all the way through, fried, not what I asked for, spots were missed when applying lightener, and some parts of my head are lighter than others, and I wasn't told that what I asked for was unrealistic for their skill level. I hate to leave a bad review because they were very nice to me, accommodating and all but the level of skill seemed to lack significantly, maybe lack of experience but I was shocked honestly, my hair only looked good the day I walked out, after the first rinse though, with me following all instructions, it started to look bad, it seems like I did it myself, like an at-home dye job... how sad when I expected salon quality. I know this is perhaps a place some may not regard as a reputable salon, but I've been getting my hair done at other Ulta locations for over a year now, and I've never had a complaint! I've met great stylists. I'm embarrassed to say I even paid for my hair to be "done" it looks worse than what I started with! So much for growing it out and wanting a change. I might have to chop it all off and hope for the best at this point, and no products can save my hair. Everyone starts somewhere as a stylist, and I'm sure for this area, this work was exemplary! I'm sure it wasn't the stylist's intention/fault necessarily. Still, I've had stylists tell me what I want is not achievable in one session, or for their skill level or my expectations are unrealistic before touching my head, I've been told that if I choose to do certain things that it will destroy my hair, I've been told that the color isn't going to turn out the way I want it to... etc., but my issue is that I was told they were comfortable with giving me what I asked for through a photo example, said that it might be slightly different, then given something very different, work was also patchy, sorry but no amount of kindness is going to make up for that and also I was never told I should go to multiple sessions to achieve my desired look... After being so overwhelmed that as soon as it looked decent, I just left and was satisfied, but honestly, I don't think it's fair to pay for something you didn't even want... hope no one takes this personally.

Wish I could give zero stars. There is this horrible woman who is the manager and she's rude and not helpful to customers. It's like she takes joy in upsetting customers. They also re-sell returned items including stuff that has been used.

The store and makeup get five stars from me but I really wish I could rate the workers because they'd get a negative star rating from me! My daughter and I just left there and I'm just so upset from the service! Watching us like we're goign to steal and the cashier was so rude! I regret spending my money after I left there.. Ulta get workers that are people friendly and don't do racial profiling