Sassy Images Salon in Plattsburgh, NY

After leaving a review on Facebook, the owner of this establishment contacted me on my personal account via her personal account asking me to remove my review which I felt was inappropriate. I hired Sassy Images to do air brush make up and hair for my October wedding. I specifically hired Sassy Images for air brush make up. When I arrived last July for my hair and make up trial, I told the person working on my hair that I was there for my air brush make up trial, and *another* stylist who just overhead told me that they no longer did air brush make up. At that point, I had been in contact for Sassy Images for months, so it was very unsettling to find out in that way. The person who had booked me for air brush make up should have contacted me to let me know that the service was no longer offered. Additionally I was very unsatisfied with my trial. The hair was wonderful, but the make up was terrible. Before I could give feedback, the woman doing the trial said "I have an appointment" and left me sitting in the chair by myself. When I called back later in the week to ask about the air brush, the owner was very rude to me. I only wanted to express my concern that I was never told that air brush make up was no longer offered. The whole interaction left me worried about how it was going to go on my wedding day. I had requested a specific hair / make up artist who wound up leaving Sassy Images not long before my wedding, and to their credit, Sassy Images was willing to work with her so she could still do my wedding. I did appreciate that. What I did not appreciate was the lack of communication with me and the owner's inability to take any feedback. I felt she was rude to me and dismissed my concerns. In the end I had to work with my artist directly to get the air brush make up, but there were definitely times I considered canceling my contract and eating the cost because of how frustrating this whole experience was.

I have had my hair cut, at Sassy Images Salon, several times since the ownership has changed and find both the quality of the hair cut, and the customer service, to be top notch! I read the other review and felt that I needed to put this out there so that others realize that there are many more satisifed customers at this salon. I feel bad for the woman losing her husband, but why is it the responsibility of the salon to give her, in effect, a free pedicure because of that? The owner purchased the business, ie. it's location and equipment. That does not mean that they purchased all of the previous owner's liabilities. That, generally, only happens when a person purchases a corporation and all of it's shares, which happen to carry liability back to the creation of the share/ corporation.