JCPenney Salon in South Portland, ME

Was leaving  because it was closing at the mall and all the doors seemed to be locked I asked my friend where should we go because they all seemed locked to leave , and the employee rudely answered . "It's the first door "we didn't know if it was the first door on the right or left she didn't specify it and then she repeated herself and said it again but with such a nasty tone this time and rolled her eyes . I did not misinterpret her tone I could tell she was saying it in a  absurd  way towards me and I was not happy with it . I wanted to go back in there and say maybe you should talk to people nicer especially customers ! Where is the general respect nowadays . This generation is falling apart and as someone who is in this generation as well I'm seeing this from a different prospective I'm saying people around my age should learn manners .

I hadn't been to JCPenney in a few years, and it has changed, and not for the better. Finding a dressing room was a real challenge. The one near where I picked out some outfits had a 'closed' sign. I wandered around the store and voila! there was a dressing room, or so the sign said. I opened the door and there was a storage closet! With no mirrors or anything, just a bunch of junk in there, like shelves, tools, etc. Again I had to wander around the store again and finally found a dressing room - about halfway across the store from where the outfits I had found are.

There are no brand names here - it's like Target where they have their own brands and I found NOTHING in the entire store that I liked. It seemed all of the clothes were very matronly.

The layout of the store is very counterintuitive and easy to get lost in. I think there was only one cashier in the entire store. There were areas of the store that looked like it was under construction with big sheets of tarp around it. The whole atmosphere was dreary and I have a feeling its days are numbered like Sears. There was hardly anyone in the store and it was 6 PM. I won't be returning there.

The best thing in the store is a nice roomy clean restroom near the entrance.

Made an appointment for a haircut and when I arrived I was told they were running late the person who was going to cut my daughters hair wasn't there yet. So i waited fifteen minutes while the girls behind the counter checked the gram and tiktok and asked again. "He isn't here yet." I let them know, I dont need a specific person but I do have somewhere to be in an hour so I was looking for an update. "He's probably dead on the side of the road the the snow is terrible" was the reply. In my head i thought it snowed last night, and since I just drove an hour and a half to get here on my way to visit family I'm pretty sure hes just hungover. Anyways. waited another 20 minutes and told the ladies again sorry I dont have time you can cancel the appointment and they said "Thats on you not us if you want to leave"  Ok honey, full on Karen mode.
Asked to speak to someone with a brain and a lively young manager came over  and I said I'm sorry Sean's dead on the side of the road, and if you love to pay people to watch their phone you've employed the two most qualified candidates in the state. So If you want to hear the best gossip from south portland just sit in the penney salon for an hour and you will get it free of charge. And I'm still looking for hairstylist seans obituary so I can send flowers but so far I'm batting zero.

Quality of clothes is subpar Chinese crap.  Bought suit, lasted 6 months before crotch wore out.  Wore it three time then brought it a tailor.  Taylor said the ware and tear was actually dry rot.

Customer service is great here! The store does feel outdated and the dressing rooms could use new carpet. I find decent prices and the service worth the visit. Fred was great helping me find items I needed and others are always kind at checkout.