The Auto Salon at PRO Club in Bellevue, WA

Very hard to find. Took us 5 mins to find them after getting there. They didn't take me because I was late by 5 mins. The email states that my auto detailer is Kyle, but he was working on another car and turned me away because he 'sent his other detailer home'. Absolutely zero professionalism. Now they've left me wondering whether they'd charge my card for them not being prepared for me. This business is nothing more than a joke!

My car was due for a detail, and the exterior needed a lot of work in terms of the tree pollen getting stuck on to the paint and in the tiny crevices. Scheduling an appointment was easy on their website with no issues. The prices were also fairly reasonable. With that said, I should have paid more attention to the mixed reviews on Yelp and not have too high of an expectation. I dropped off my car at 9am for a full interior and exterior detail, and their website stated that it would take 5 hours. I didn't get a call from them until about 3:30pm, which was 1.5 hours more than the stated amount of time for the service. When I came to pick up my car, the person at the counter simply handed me the bill to pay. I went over to my car afterwards to inspect my car. They did a fairly good job with the interior, but not so much the exterior. I was shocked to find the paint scratched off underneath the trunk hinges. I assumed it was because the tree pollen was severely stuck on that it ended up damaging the paint, but I would have appreciated if they had told me. The whole experience seemed rather impersonal. I may have to go to a shop to get the paint fixed. Oh well, you get what you paid for.

They are extremely expensive and did not do a job good enough to match the name or the money charged. i booked a 5 hour detail appointment and they returned the car 45 minutes early. when I received the car the seat crevices were not clean, there is dirt clearly seen on the doors and even the front view mirror has stains. when I emailed and complained, they said because I checked in 10 mins late they cannot guarantee quality!! if i am paying more than 300$ to get my car clean and if they indeed had to do a bad job because of my 10 min late checkin, how did they end up returning my car before my scheduled cleaning slot completed. first they did a bad job and then do not accept it despite sending pictures and do not even have courtesy to reply back

Very poor response. All I needed was a simple quote to understand what it would take to buff out a few scratches and detailing...took the car in 1 week back, someone took pics and said they will get back...it has taken 5 follow-ups in 7 days only to get excuses on their manager not available or need a paint guy to look at it. And each time you call, have to explain the whole need again...can't even look up by customer name and know what they called for 5 times ??? Even if these unprofessional folks give me a quote, I am taking the car elsewhere. This is just a glorified car wash inside pro club to just get that clientele..they are nowhere close to a professional detailer who knows stuff....went to a different place, got a quote in 2 hrs and going through with them

Every time I bring my car into the Auto Salon at PRO the guys there always do an amazing job. Every time someone asks me for a place to get their car washed, interior or exterior, they are absolutely the place I send my friends to. Definitely worth the trip over to PRO, even if you are in Seattle. Don't even bother looking up other places to go, they will take care of your car better than anyone else.