LS Nails & Spa in Lake Stevens, WA

First time trying a nail salon in LS, have been here for a few years but would drive to Everett instead. Unfortunately this salon was a bad experience. I went in for a pedicure and manicure with gel, chose the classic combo for $45 with gel they said it would be $75 so thats $30 for gel on hands and feet. No menu anywhere to confirm the prices. Thought that was kind of outrageous but was willing to pay it since its been a while since I treated myself. I let the lady doing my manicure know I have lots of hang nails and would really like her to clean them up, as she's cutting my cuticle's she was making comments and showing the other nail tech how much dead skin I have on my nails, I thought that was rude but okay. The pedicure was supposed to include hot stones which I never received. Now we get to applying the polish, the color I really liked but either the application or quality of the polish was off and unfortunately it did not look good. I told her I wasn't happy with it, she called over their manager who was very rude and I decided to not get polish and save myself a headache. Service was sloppy and rushed, rude technicians and management, place is decently clean. It was dead in there when I walked in at 4 pm on Saturday only 1 other customer which explains a lot. Wish I would have tried somewhere else instead.

I'm really sad to have had the experience I did, I was excited to try a new spot close to home. I went in for a simple fill. I didn't catch her name, but the nail tech had short bright red hair. Right off the bat, she was rude and sassy when I tried to explain to her what I wanted my nails to look like (short, square, more narrow at the tip, one solid color- nothing out of the norm.) I brushed it off, maybe it was a misunderstanding. While she was rushing through getting my nails done, she seemed to be half paying attention to my nails, and half watching videos on her phone. I really wish she would've paid more attention to my nails.. I left with my nails on one hand being significantly longer than my other hand, and almost all of my nails are REALLY uneven (should I have asked her to fix it in the moment- yes. She was so rude about letting her know what nail shape I wanted, I figured asking her to fix them might not go over well.) When it came time to pay, she asked me for a tip. I tried to decline as politely as possible.. I felt bad, but I didn't feel like the whole experience really warranted a tip. She proceeded to toss my card towards me rather than just handing it to me. The whole thing just left me feeling really disappointed. I have tried most of the other salons in the Lake Stevens area, and I will pick any of them over this one in the future.

I have been going here since May 2022. Smye is my girl that I go to every two to three weeks. I moved here from California in which I was going to the same girl for 15 years. I was worried that I wasn't going to find someone I really like. I am very pleased with Smye and she takes good care of my feet and hands.

If I could give this salon 0 stars I would... I have given this place numerous chances but 4 out of the last 5 times I went for my dip powder nails I have made appointments for both my mom and myself and I have been left waiting for 45 minutes or longer, I think the worst part is how unapologetic the owner is she has no regard for customer experience just after money so she over books the schedule regularly. I will never give her another cent. There are a couple of very nice technicians but overall the customer experience is poor. There are so many small businesses that I would prefer to support. I would not recommend LS Nail and Spa to anyone.

Ver friendly. Very clean. Loved getting my nails done here for Christmas time. Will definitely go back. Thank you LS Nails for providing a great experience and doing beautiful nails.