Great Clips in Lake Stevens, WA

My son came in today for a trim. His hair was a good 3 inches long on the top. The lady who did his hair decided to buzz all of his hair off! He asked for "short on the sides, long on the top". His friend was there with him and heard him ask for this. When he got home he was not happy and I was pissed. I called to speak with some one about the issue. It was about 15 minutes passed closing so I was leaving a voice message. A rude as hell Asian woman answered the phone toward the end of my message JUST to argue with me. She admitted to being the one who did his hair, but would not admit how horrible of a job she did. She basically called my son a liar while trying to shout over me the entire phone conversation. She tried to tell me she gave him a number 4 on top and a number 2 on the sides. No. It's the same choppy length all around. Plus, his hair was long on top, it needed to be done with sheers. Either way, what she did was not at all close to what he asked for. The phone conversation ended with me asking to speak with a manager and her hanging up on me. Incompetent idiots work here. Stay away!

I checked in using the app. I waited for an hour and then waited in the store for another 25 minutes. Per their menu I wanted a shampoo cut and style. After I got in the chair I was told they don't do shampoo cut and style. They only cut hair. This is a waste of my time and false advertising.

I went into Great Clips today. John did a fantastic job. In and out in less than 15 minutes. This is my new barber shop.

If you are running behind tell the client when they check in. If you value your time go elsewhere.

Elise Kallenbach Intentional Botched my daughters bangs! On Saturday December 4th 2021 I brought my 8 year old in to the Lake Stevens Great clips to get her bangs trimmed. We have been here twice before and never had an issue. We got checked in and were told it would be an 18 min wait. I sat with my girls reading while we waited. A few minutes after sitting down a woman looked at us and said "You don't have mask?" I responded and said "No. I have a medical exemption." She said "ok" and went back to servicing her client. A few more moments passed and another woman came to the front and again asked if I had a mask to which I responded "I don't. I have a medical exemption." She rolled her eyes and said she was ready for my daughter. My daughter went back with her and was in her chair for aprox 3 min. When she came back to me her bangs were a complete disaster! They looked like she had cut them herself. When I stated that we need to get them fixed her hair dresser responded and said "well maybe next time you will wear a mask." At this point I was furious. I paid and took my kids to the car and called a friend who is in the industry to ask her advice. She told me to get the hairdresser's first and last name and report her to the board. I went back in and stood at the counter. I was asked if I could be helped to which I responded "I need the first and last name of the woman that cut my daughters hair." The woman responded and said "Oh, um her name is is Elise... but that's it." She looked at Elise who was now standing by the counter and said "That's it, right?" Elise responded looking at me and said "Yep. You're not getting my last name." I said "Ok... I will just get it off your license then." I walked past her to her station where she ran to and grabbed her license and held it into her body so I couldn't get her information. When I told her that it was illegal to with hold this information and that I would report her she turned the license towards me saying "I just don't understand! Why are you doing this?" A licensed professional of any capacity is expected to perform services at a standard no matter their personal beliefs or personal feeling towards the person they are providing a service to. The fact that this grown woman intentionally botched my daughters hair because of MY disability is absolutely horrific and should not be tolerated in any capacity. If she was uncomfortable dealing with an unmasked patron she should have refused us service. Instead, she chose to take her personal beliefs about my MEDICAL EXEMPTION out of an 8 year old little girl. Medical exemptions are absolutely accepted in Washington State and I am protected by the American Disability Act, with that being said I have no issue with taking my business elsewhere if someone does not wish to serve unmasked patrons. Personal beliefs should have absolutely no baring on the level of service provided.