Hilton Nail Spa in Laurel, MD

I am so upset because I was excited to finally get my nails done for graduation. I came in shower a picture and they told me they could do it. that was not the case. they were unable to do my design. they were very sloppy had to start over and scrap what I wanted completely. the work was sloppy. I have never had such poor quality work done. I do not recommend this place if you are looking to get trendy nail designs they are not equipped for it. I was charged $55 for sloppy work which was ridiculous.

Very good costumer service. The technician really took time to do my manicure and pedicure. The price is reasonable for the amount of time she spent on me!!

My first time going and my last Prices aren't correct Customer service was horrible Alex was not patient with me at all and I was the only one there ... Sanitation is not a thing here ... he used an old file on me ...

Does anyone know where "T" went? He gave the best pedicures. He is no longer at Hilton Nails

First off I've been coming here since 2017. Their client-base has surely declined because of the way they blatantly lied to you. First off the lady who did my pedicure did a horrible job. I came in with nails longer than usual (it has been a little while since I had a pedicure). She cut my nails so short now my French tips look short and slanted. (See pic 1 for reference) she was unable to fix it because of how short she cut them. Even though that happened I still decided to get acrylic gel Mani. I showed Alex the design (see pic 2) and asked how much it would be he said $70. He looked a bit stressed, he got a FaceTime call and showed the person the design. As I could tell he was stressed I asked him again if he can actually do it, he said "it not perfect but I can do for you". That's que for "Idk WTF I'm doing but money." I told him we could try another design (see pic 3) he said OK and started doing my nails. When he started on the design it looked horrible. I told him that's not how it looks on the picture at all. He claimed that it was the length of my nails. Mind you I never told him how long I wanted my nails. He chose how long my nails were to be yet he wasn't able to do the design based off the length? I told him that in order for him to do the design he needed to use the dotting tool, I asked him if he had dotting tools and he said no. He wanted to blame the length of my nails instead of himself for being under prepared. Why be a nail tech if you don't have the equipment?? He redid the design three times and each time came out worse than the last. No dotting tools just using the nail polish brush. The only brush he has extra is to clean the side of your nails for excess polish on the skin. I told him if it was too hard I could choose another design he said OK, I pulled up (pic 4) And he said he can do it. The other lady I finished with another client and he was so stressed he told her to do the cow design. He walked outside and he was just so stressed. The lady proceeded to start doing the design but it did not look like cow print. She was literally making squares. She kept trying and I kept telling her that's not how it looks on the picture. Then I asked her do you guys do lines? She said "yes lines! Yes lines!" I pulled up (pic 5) and when he saw that I had changed the design he came back in and told her he would do it. He started doing the design and was giving very hard thick lines. I told him that the picture had thin lines. In total this process took nearly 3 hours. All because they are under equipped and lied. They could have simply said we cannot do that design and I would have waited for the nail designer they claim to have come in M-W-F. See pic 6 for reference on how horrible the design still looks. I doubt I'll ever come back again.