The SALON by InStyle Inside JCPenney in Victor, NY

I went to JCPenneys at Eastview Mall to pick up a pair of slippers, same day order. Afterwards, I walked around the store and found Sketcher sneakers in my size, on sale buy one and the second pair was half price...essentially 25% off each. At the register, I told the clerk I was texted a 30% off in store coupon, but I couldn't find it. And my 40% secret sale did not apply to Sketchers. So I bought them at full price. That evening the text showed back up for 30% for signing up for emails. So the following day, after calling Customer Service 800 number, I went to Marketplace JCPenneys but they said coupons never apply to name brand athletics. Here's my beef....they could and should have given me the 25% sale price. The 30% discount texted to me did not have any exclussions...at least give the 25% off I would have gotten if I had bought two pair. Having worked many different JCPenney stores, winning multiple awards for sales....it use to be more "customer service friendly". They did not want unhappy customers leaving. I believe I have a legitament issue. They should have cared. But they didn't. Times past, it mattered if customers returned or went elsewhere next time. I WILL GO ELSEWHERE NEXT TIME.

Went to JCPenney in Victor, Ny after finding Paul Mitchell close out sale online. The sale said not available for online delivery, but was available for pick up in the JCpenny store in Victor, NY. The manager refused to honor the 50% discount after I showed the discount and drove to the store. This is exactly why people would rather buy hassle free from Amazon and other online retailer. What's the use of placing discounts if they're not going to honor them. I will never buy anything from from JCpenny again.

I made a visit to (what once was) Marketplace mall, knowing it was basically a desiccated shell being turned into a beautiful medical center. JC Penney seems to be holding on to the bitter end. There are some very good deals on some decent clothes, which is why I give two stars. Despite my very best efforts I couldn't even give them my money because there was one cashier at one register and the wait was impossible! I waited over 10 minutes in a line *** of three people! *** All (3) of the shoppers in the store were apparently checking out at once. I'll continue just to shop on line, and be sad that retail is dead (even though I'm contributing).

I always prefer coming to Victor to do my shopping for the holidays and birthdays. Nice to get away from my normal shopping places and adventure out. I love checking out their Christmas attire, I can always count on JCP for a great ugly sweater. I really needed them the last time I was in, as I needed odd color stockings and they had them! Wal-Mart didn't even have the shade of red I needed. Thank goodness for JCP. This store is always clean and staff are always ready to help.

Returns here blow a dirty vacuum. You can no longer return items at any register, you can only go to the service desk. Total waste of time and literally makes me not want to shop here.