The SALON by InStyle Inside JCPenney in Fort Worth, TX

REVIEW ON PORTRAIT STUDIO ONLY. We arrived on time for our appointment at 7 pm. There was a couple in front of us that was still being seen at 7, so we didnt get started until 7:45. She apologized and advised that she would get to us in a bit. We were totally okay with that, not thinking it would 50 minutes later. The store closes at 9. There was only one portrait associate, and she was completely new, with no guidance because her supervisor was on vacation and she wasn't trained on all the equipment (this is exactly what she told us right before she started taking our pictures). We had to change a few poses because she didn't know how to work the additional lights needed to do the shadowing effect. It was a maternity shoot, and I wore a flowy dress, so there were a few pictures in the package where my undergarments were showing (unbeknownst to me), and she did not advise me to adjust or anything. She even asked if she could adjust my hair, jewelry or anything at the beginning of the shoot and I told her absolutely, do whatever you need to do bc she's my eyes right now! We will now have to pay someone to edit and revise as needed, which is another expense. We had no time to review the pictures or what packages we wanted bc the store was literally closed and we hadn't even sat down to look at our options yet. She literally had to page the employees overhead at the front of the store and let them know that there were two customers still being helped in the portrait studio. If we had the time to review, we would've seen the edits that needed to be made and would've discussed them with her then. We were also told that we couldn't come at another time to review the packages and had to make a decision that night or we would lose everything, even though we were not late to our appointment and the lack of time was a JCP error. The family before us had the option to review their pictures for 45 minutes and weren't even given 5 minutes. Absolutely ridiculous and unprofessional. The associate was sweet, but everything was completely unorganized. I blame it on the lack of staff available. Why tell people to be on time and schedule an appointment if it won't be honored? Why do the customers who pay have to be shorthanded due to lack of resources on JC Penny's end? We were going to do our newborn pictures here and decided that we will NOT be returning to pay for any portrait services due to this experience. This is the first and last time JCP will receive our money. I would not recommend this service to anyone.

I spent about 30 minutes in the Pennys at Alliance today and selected a robe that was marked $14.99 clearance, with a price tag. When checking out it rang up as $45. The cashier went back to check the robes and talked to an asst manager that said it was priced wrong and I could not have that price. My trust in their pricing has gone to "0". After spending my time how am I to know if they are price right or not. Obviously I did not buy it and I will never go back and tell as many people as I can.

i went to get pictures done and nobody was there i also came the following day and still nobody showed up. very unprofessional. if they dont like there job quit. i did do a little shopping and saw some shoplifters being apprehended by a security gaurd im glad dkmebody came to work... go penny's

What happened to the fitting rooms? Could not find one! I won't shop here anymore because I can't try on clothes first & I will not purchase numerous item to take hope to try only to have to drive all the way back for returns. We won't be going back again.

Returned a $44.00 item online order, and was charged $16.74 return fee. NEVER SHOP JCP ONLINE AGAIN. BEWARE!!!!