Super Nails in Bowling Green, KY

I have gone here for about a year now. At first they were absolutely wonderful. Unfortunately the service has gone down hill.
Rude nail techs, poorly done nails, and they can't even seem to get a simple art design correct even when the picture is right in front of them.
thankfully I have a friend that has another nail salon that she goes to that I have tried once and I will be going there from now on.

I would give these people zero stars if i could. The customer service is HORRIBLE. everytime i come in i end up just turning around & leaving after they make you wait for 20 minutes to even be spoken to let alone serviced. idk if they don't have enough workers or they just do no care but it's ridiculous. I've first hand seen them approach / service a customer that came in after me NO APPOINTMENT as i had been waiting for 10+ minutes for someone to even acknowledge i'm there. they don't properly get you set up they just tell you to walk to the back by the pedicure bowls then you sit there looking stupid along with every other client looking AT YOU like you're stupid. soon as you try to get up & leave all of the sudden every employee has a voice & can recognize you to the point where they try to get you to stay whereas they end up looking dumb themselves for even thinking that would work. I've given this place THREE chances to get it together improve on work , customer service & hospitality but they truly do suck. And yes they have traffic but each time I've came it's never been so busy to the point where they can't assist a customer. Again they only get 1 star because that's the lowest & Im rating to warn others. there are already a scarce amount of "good" or "upscale" salons around here so you'd think one of the few there is would have some type of proper training. No they do not.

The salon is nice and has a lot of staff. However, for a pedicure, I sat for about 10 mins waiting for someone to fill the basin. I wasn't allowed to even put my feet in the water till after she had removed my polish. She barely cleaned my nails and cuticles. She immediately started painting my toe nails and hadn't even massaged my legs, used the hot towels or anything.

I grabbed the booklet with their services and once I did that, she stopped painting and barely massaged my legs and then wrapped in the medium heat towel.

She immediately started a timer when she sat down (no water yet or anything) and 2 mins had gone by before she even added water and started. The timer was a 30 min timer. She started on my toes and 28:15 and was done with 9:45 still on the timer.

I have flip flops (thick sole and toe separators built in) that I ask her to use but she said no, I could change into those later. (Why waste your own paper thin flip flops and toe separators?

I'm new to the area and looking for a nail salon I can use on a bi-weekly basis but this place will NOT be in. Most people want a relaxing experience and they have their nails done. I felt like I was just being pushed through the motions. I was planning to get a manicure but nope,  it won't happen here....

When I left, no one said "Thank you, come again...nothing"

I walked in asking for 2 pedicures. I don't like using gel as I like to change color often. The lady in the front kept pushing me to get gel and I said "no gel" but she was acting like I didn't know what I was saying. Someone else finally came and I told him I didn't want gel and he said "oh, so you want to wait for an hour for it to dry?". I didn't like that response either so I walked out of the shop and said no thanks. The lady said something under her breath and something else out loud in her language as I walked out. They need to stop being so pushy and stop trying to force people into getting something they don't want/need. I ended up going to Luxury Nails instead, about a 3 min drive and received way better service. As soon as I walked in they told me to go choose my color,as it should be, and actually asked me if I wanted to get gel. Their prices are very reasonable too. I walked out with my little foam flip flops...as it should be!

The nail tech that worked on my nails -I won't mention her name- was extremely rough with feet and especially finger nails. If you're in pain when you're getting your nails done, you're at the wrong place. It should NEVER hurt. I felt like I was rushed through a cattle auction. The staff talked loudly across the room to each other and the experience as a whole was generally unenjoyable for the $70 spent. I got shellac polish and although she dug into my nailbeds and underneath, there is thick gel polish under my nails (which shouldn't happen). All examples of working too fast, to get to the next customer. I have tried to give this place a chance on several occasions and each time, I seem to be even more disappointed. I will not be back.