Roots Salon in Wauwatosa, WI

Kanece works magic with my hair every appointment. I get so many compliments about how beautiful and healthy my hair looks.

Kanece did a fantastic job (as always) on my hair color and style. She knows just what to do for my curly hair!

Another fantastic haircut. Izzy is the best. I have already scheduled my next two appointments!!

I've been getting biweekly manicures for six years. This was hands down the worst manicure I've ever received. I arrived with almond nails but wanted to switch back to oval. I provided the stylist with a picture of my nails from a month or so ago (when they were oval) as a reference point on shape and size. Instead of shaping them to the appropriate length, she cut them down super short and spent almost no time filing them. There are four different shapes between the ten nails in varying lengths. None of them are even or symmetrical and they look nothing like the picture I provided. There is polish on my hands/skin and my thumb chipped within 90 mins of departing the salon. She did make an effort to fix the shape but just didn't seem comfortable using a nail file. I left and popped by an hour later to discuss. The woman at the front desk offered to have an alternate employee do a "redo". When I arrived the "stylist" told me she couldn't do much to fix the shape. She removed the polish on my pinky using only a drummell (she didn't soak, wrap or use any polish remover at any point). I told her she was hurting me snd her solution was to let me know about a nail place nearby that does good work which I guess was helpful. She then fixed two nails but refused to do the rest stating "it would cause unnecessary wear and tear to my nails". It does cause wear and tear when you refuse to soak the polish off. She appeared unconcerned and disinterested when I told her I'd have to pay a second salon for the same service (not to mention the three hours of time). I could deal with shoddy work but the disregard for both my time and money is disappointing. I will say the first employee was trying her best but she specializes in hair and didn't seem comfortable doing nails. I still tipped 20% because she was clearly making an effort (and she did a very nice job on my eyebrows so it just seemed wrong to leave a bad tip). The second employee (who recommended an alternate salon) was curt - almost to the point of being hostile and appeared completely disinterested in anything other than getting me out the door. If she had done nails at least one other time in her life, she'd have known you have to soak off polish before using a drummel. She either doesn't do nails (in which case shouldn't have been elected to fix my manicure) or has a complete disregard for the health and safety of others. Either way, this salon is exposing their clients to risk. I have included a photo of my nail after the second employee "fixed" the chip. There is a giant bubble/bump where the chip used to be.

Took my 12 year old daughter here for a haircut. We spoke to the person who cut her hair prior to getting her hair cut because she has very curly hair. The stylist stated curly hair was her specialty. I asked if she cut a specific way for curly and she said yes, so I booked my daughter an appointment. We waited 15 mins past our appointment time because she was still coloring someone's hair. So she was rushed to begin with because she needed to get back to that person. My daughter showed her a picture of what she wanted, she told her she could do it. She butchered my daughter's hair. The front is to her chin and the back is 6+ inches longer. It's uneven all over and she didn't even dry my daughter's hair, so we didn't know the damage until much later. It is hands down the worst haircut. I had to find another place to get her in asap to fix it. The new stylist said this was one of the worst jobs she's ever seen.