Paint Nail Bar in Birmingham, MI

I got a gel x manicure here and all but 2 nails came off within 7 days. nothing was done by the owners/managers to remedy the situation besides trying to schedule me to pay to have them done again. I also had done the frequent flyer membership, put in to cancel it and continued to be charged.

I decided to give Paint a try after being loyal to another downtown Bham salon since it opened. Initially I was pleased, especially with how my nails were shaped during my gel manicure. Normally my gel manis last 3 weeks without chipping--it's usually my fast-growing nails that bring me back in. After 10 days, my Paint mani is chipped on almost each nail. Since my appt is not until next week at my go-to salon, I suppose I'm going to have to pay for a soak off in the meantime at a walk in salon.

I can't give a good review because we never had the opportunity to have any services. We made a reservation for four of us for a birthday and the receptionist didn't take our number correctly (it wasn't even close!) we arrived and they said they couldn't accommodate us. Though accidents can happen, they didn't take responsibility and just gave us excuses. Simply addressing what went wrong and making an effort to make it right would have been an easy fix. This business owner doesn't know about customer service. We will not be giving them a second chance and they lost out on four new customers. I can see why they only had two people at prime time on a Saturday. Very disappointing!

Where do I even start? Our group had issues with the Paint Nail team originally wanting to cancel our bridal party appointments that were booked over a month ago. We had to call numerous times to follow up and see if they were still going to keep our appointments and the story changed each time of why they couldn't confirm. Now onto the service side of things. Our manicures for the group were quite painful and have left our cuticles and sides cut up. We also had issues with the top coat not being applied to one person fully which we caught prior to leaving. Only to realize another person was missing spots as well. The nail art on all 3 manicures looks terrible and nothing like the photos or art done at other local Paint locations. We will not be back. That being said the Rochester location has different ownership and they deliver consistent manicures with high quality art.

I am a huge fan of Paint! The environment is relaxing, the price is unbelievably reasonable for the level of service, all the nail techs I've seen are talented and friendly. Getting a Friday afternoon manicure while wrapping up my work week is my favorite little indulgence. I am not someone who cares about toxicity, but if you are, they only use non-toxic products and they do not do traditional acrylics, so no dust. The only downside is that they book up quick!