Novak Hair Studios in Fort Worth, TX

The main place is good-- amenities and facilities are great, good location, good management, good complimentary beverages, good customer service. I'd give the salon itself 4 stars, but the specific experience I had brings it down. My first appointment with a stylist named Madelyn didn't go well. Bad haircut. Asked for curtain bangs and got two chunks snipped off in two blunt lines, but then they either let her go or she quit, so it was no harm no foul. It happens. At least it was just a cut. As a courtesy, I got scheduled with a new stylist since it happened the day before I was supposed to go in again. They put me with a stylist named Chris. They said she was great, so I didn't really mind as long as I was still seeing someone like I had planned. I don't think I've like, ever written a bad review? I'm really not the person to do that, but I keep thinking that if I had seen just one review like this that I wouldn't be out of a couple hundred dollars and in this situation, so, here we are. So with Chris... I'm sure she's great at vivids and cuts (as her photos/reviews look great for those), but I don't think blondes are her forté. Had to have two follow up appointments to fix what was messed up/done incorrectly in the first appointment, and she ended up refunding me the cost of the third appointment after I asked her to because it just kept getting worse and worse. So after a (male!) coworker asked me if I dyed my own hair at home, I realized I really did have a bad color job. I got the sense that she thought it was fine or that maybe I'd even asked for it to look like that, (I'd somehow asked for harsh, blunt, diagonal bleach lines because I agreed to "tapering"), so I lost a lot of confidence and didn't want to go back after that third appointment. Especially since apparently I had gotten exactly what I asked for at each step. I never received an apology or an admission of the mistakes, but I guess the partial refund was that in and of itself. I'll have to go have someone else fix it and my hair is just going to get more damaged. Again, really nice lady, genuinely wish the best to her, probably great with vivid colors because her hair was always bomb and bright, but to the blondes: this process is just something to be aware of. I don't know if I'll go to Novak again just because I'm 2 for 2 in the not-the-best-experience arena. Nothing directly against the salon, as I said their facilities are very high quality with great customer service to boot, the shampoo techs and receptionists are fantastic, but it feels like I keep striking out with their stylists and I am not inclined to do so again.

My son's appointment was canceled several times by different stylists. The first 2 times, I didn't even get a call. If they don't offer kids services, they can remove it from their list and say this place is for adults only. Don't waste people's time. The receptionists were unapologetic and kept repeating that they understood with a straight face. I don't think this place has a manager. One thing is for sure, DO NOT schedule with Camille. She didn't even bother to give a courtesy call. Instead, I had to drive 30 minutes to learn that. The 2nd time was with Madalyn, but at least I got a text 20 minutes before saying that "her car broke down." Overall, it was a disappointing experience with this place.

Priscilla did an amazing job on my hair! Super friendly and I had such a good time! I will be back

TO MY BLONDE BABES - I have been to Jenny twice now and I love her and this salon! If you like your hair blonde, Jenny is your girl. She is clear in her communication, realistic, and honest. The salon has front desk staff to help book appointments. The hair washing station is great! They have a processing lounge where you can hang while waiting. They have a menu with an assortment of beverages and a few snacks.

If there was a 10 star Paul would get it easily! First of all Paul is very sweet and personable which is important to me. I recently moved from Frisco to Fort Worth and really wanted to find a new hairdresser and was a bit worried to be honest but I did not want to have to drive back to Frisco because I get my hair done quite often. I'm a blonde with long hair and I get my roots colored once a month and my hair extensions every two months. I was so worried until I met Paul and then I knew from the minute we met that he was the right person to do my hair. Must I mention I am super picky and I've had the same person doing my extensions for 3 1/2 years now. Paul colored my roots today and it's the first time in my life that I didn't have to get a toner on top of the color because I've been coloring my roots for 20+ years now and it's nothing new to me to get a toner but he matched the color so well we were able to skip the toner. I have so many new changes with moving to a new area and starting a new job and it brings me so much joy to know I don't have to worry about my hair anymore he colored it better than I've seen it in years. Paul is amazingly talented and I highly recommend him and this eco friendly salon. xoxo- Melanie