MUSE Hair Salons in Chesapeake, VA

ABSOLUTELY AMAZING!! Donna got my hair back how its supposed to be!! She's a curly/wavy hair expert and she killed it. She took her time asking me questions and learning my needs as a client. Very professional and sweet! I finally have someone who knows how to cut my hair!!!!

I had an appointment with Donna on July 13th. I was looking for a new stylist that was familiar with naturally curly hair. I read all the positive reviews & was excited to see my results. I asked her to shape my hair & cut only an inch off of the length. It looked like she cut 5 or 6 inches off. I was almost in tears! She also colored my hair. She applied the color & sat me under a dryer for 10 to 15 minutes. She said that would activate the color. I had never had a stylist do this before but, I figured this was a new technique! I'm not sure what had happened but, there was no color change. My roots were still white. She said the color looked great but, there was no color. It looked Horrible!!! She knew I wasn't Happy with the cut or the non color. As far as the length she said, I know it's shorter than you wanted but, at least it's healthy... As far as the color, she told me to live with it for a few days & if I still didn't like it she would redo the color at No Charge. They were in a Hurry to Close Early. Two days later I was diagnosed with Covid. About a week ago when the Covid was gone & I was no longer contagious I tried calling but, got no answer. So, I sent a message to Donna through their website that I was just getting over Covid & wanted to schedule a day to have the color redone as she had said she would do. I still have heard Nothing from them! I spent $240 on a Horrible Cut & Color, that was No Color. And now my messages are being ignored... At least they could've called me back. At the very Least they should offer me a Refund! Horrible, Horrible Experience. This is NO WAY to Run a Business.... Rushed service · Painful experience

Muse hair salon is amazing! Kate did a great job with my hair. I don't trust anyone with my hair and she did a great job and made me feel very comfortable.

DO NOT GO HERE. They are incompetent at cutting curly hair. My "stylist" cut off 6-8 inches of hair growth without asking me, then BLAMED ME because I had cut it myself and she had to "fix it". Stay away from this unprofessional salon. She did not charge me because she knew what a mistake she had made. It was a blunt bob fit for a 2 year old and not a young woman. If you are a feminine woman who appreciates length and her curls DO NOT COME. In addition, if they make a mistake, they will blame you instead of take accountability and apologize.

How I've missed getting a great cut & styling by someone who knows curly hair! Thankfully I found Muse! And the newly formulated Devacurl products are perfect for my curls. Muse is worth the drive!