Inspire Salon in Ellicott City, MD

I'm excited after many years of rocking my natural curls I'm having my first curly cut!

WORST SALON EXPERIENCE! I was so excited to get my hair colored, but after two attempts of toner, my hair stylists still did not manage to get the color to where I wanted it. When the owner came by to talk to me I told her what color hair I wanted. She repeatedly told me several times that this is what I wanted. How are you going to speak for a client? She kept telling me over and over again, showing me the photos I sent. We kept going back and forth telling her it was still too dark. I just stopped talking and decided to let her manage her clients poorly. You are the owner, you are supposed to make you customers happy! I work in customer service and I also have over 170k followers. Always make your customer happy and never speak FOR them. I almost cried. I am never going back here ever again! You shouldn't too, if they mess up, they will tell you that you wanted it that way. Oh and they will charge you the FULL AMOUNT. Off to find another place where I will feel listened to and understood. I made a Youtube video to explain how the situation ended, I am so upset and I hope I can save others who are nice, hope this helps https://youtu.be/4WN7LRUByxE

Overall atmosphere and staff was nice and welcoming. Just was really quite unhappy with my curly cut/styling. Left with my hair feeling really dry and frizzy from detox wash followed by a hot heat diffusion which I specifically made a point to bring up I never do because it's causes my hair to just flatten and not allow to curl. I was told by stylist someone would reach out within a few days of the appt to see if my feelings had changed because we spoke about me being unhappy with the overall look and just never heard back. Just kind of bummed because I heard so many great things about this salon. Then to pay so much money and feel like regardless of job done it doesn't matter to the stylist is a letdown. Again seems like a nice salon just wasn't happy with my experience.

Kolby did THAT! She literally transformed my wavy/curly hair and gave it all the love it needed. She was very nice and soft spoken, and very gentle with my hair. I'm extremely pleased with the outcome; I honestly think this is the best my hair has ever looked. HIGHLY recommend.

I needed a short hairstyle. I'm older and have had pretty much the same tapered hairstyle (longer on top w tapered sides all around) since my wavy to frizzy hair started thinning. The first stylist and I had a nice long conversation about what I wanted and she then gave me a "Bixie" which was not good with my hair (long pieces on the sides and a really short V in the back) and included elements I told her I didn't want. I had to go to another salon to trim the weird extra long wisps on the sides (looked like frizzy sideburns you see on historical portraits of old men). Then I weirdly made another appointment at the same salon w a different stylist who specializes in short styles. She also gave me a semi-Bixie, cutting the back of my hair so short that it made my round head look flat at the back. Again w longer hair frizzing on the sides. The salon is clean, the staff very pleasant. They do an excellent job w longer hair. The Bixie looks good w thick, dense hair that isn't thinning and frizzy I'd wager. Just a very unfortunate style for me especially since I told both stylists that the short style with long sides and a really short "stacked" back is what I didn't want. So... if you want a Bixie (a bob on the sides and sort of Pixie in the back), this is your salon!