Herdis, The Salon in Northampton, MA

Awesome! Alyssa went above and beyond to really listen to my needs and hairstyle wishes. She nailed it! The place was clean, comfortable and very spa like. Everyone was happy and positive! Love love love it! Only wish I had before and after pictures!

Customer service was lovely. Stylist was very pleasant. Haircut is specifically what I asked them not to do. I was hesitant to write a review because they truly were very kind, but I think my hair would've looked better if I put it in a ponytail and just cut it off myself.

Linda sucks, worst person there, should be fired, super rude and unprofessional, the owner has to do something about her. -1000/10 don't go here unless you want to waste your money AND time the staff was okay besides Linda she's got to go. Overpriced and not very great service whatsoever.

I had a very disrespectful experience here. I went to the salon clearing stating that I wanted to go blonde and was coerced into getting partial highlights when the stylist knew the look I wanted to achieve required a full highlight. She gave me a false promise that "we could start off doing a partial and she could add more blonde later and do a full if it wasn't blonde enough" (keep in mind it's a $30 difference in price). After I asked her to add more highlights when I wasn't satisfied with the partial, she said she did not have time to do it and I could come another day to get another partial for another $200 (rather than than $30 difference). I was very unsatisfied and spent $250 for hair that was barely any blonder. I respectfully spoke to the manager over the phone and she was very dismissive of my complaint and was implying that this situation was my fault even though I was unfairly given a false promise. Her "solution" was for me to book an appointment with their least experienced stylist which was a "deal" because they have the cheapest rates. Will never be returning, I feel like I got robbed.

I had Cara do my hair and it's blonde and she colored it and came out brown! they clearly state they will do your hair over if you're not satisfied, but they wouldn't do MY hair over, they stated I should of had highlights, and Cara never mentioned highlights! what the F ? would never go back to them so rude and even the manager said she couldn't help me!