Happy Nails in Portland, OR

There are such good reviews, I'm conflicted about writing a bad one. I recently had a pedicure at Happy Nails, my second there. The cuticle cutting was painful and bloody. Ultimately I got an infection in 3 toes due to the cuticle cutting. I am now on oral antibiotics.

My first visit to Happy Nails was 16 years ago. My son had a track meet at Jesuit High School which is right across the street. I had 2 hours between events and while my son hung out with his teammates I decided to take a walk & found Happy Nails. They take walk-in & all I had to wait was 20 mins. This business is run by a husband & wife team. Wile Amy does the pedis, she discovered that I had an issue with ingrown toe nails something I hadn't shared with her. She took care of it painlessly & has been up to this date. She also waxes & has  taken care of my eyebrows for years.
The pedi chairs are so comfortable & they have a great massage tone if you want. They have lots of magazines & offer coffee, water & cookies if you like while you're there enjoying the music as you wait.
Love coming here as I've been coming here here for years & they feel like family.

I friend referred me. Very nice pedicure. My last one lasted a long time so I came in for another.

Absolutely love coming here! Brian and Amy are the best! The attention to detail is fabulous and I refuse to go anywhere else for my nails.

Well, no one wins the gold every time and today was one of those times when this place missed the mark. Because a good friend goes here and because of the reviews, I sent my daughter here with said family friend to get a full set. We usually go someplace that never disappoints but she was between sets and wanted to give this place a try so she and our friend could match for a trip we are taking. When she sent me the pic of her nails I couldn't believe it. I was told by her and our friend that after length was determined, they were filed down even more.  The shape doesn't look fresh or even, they hardly look like they were professionally done. She had a Mickey Mouse stamped on one and it looks messy and uneven. I called to express her disappointment and very respectfully requested removal and a refund. I was very rudely advised that his 25 years of experience are more important than anyone's opinion of his work. He didn't even offer to redo them.  I've already made an appointment to have them removed and redone, tomorrow, that is how bad they look. Good thing they have an established base, I don't think their level of customer service towards new clients would gain them much return business.