CU Beauty Center in New City, NY

Love Tony's and his wife. My mom & I been following him from Chinatown to Rockland . He been doing our hair for over 10 years. Always come out so nice. Salon is clean and relax. Must come and enjoy.

I am very sad to leave this poor review because I have been a loyal CU beauty center customer for quite some time, but today was just unacceptable. I made a 2:30pm appointment for my 4-year-old daughter and myself. She was so excited for this "mommy and daughter salon" time as she put it. When we entered, there were 2 available nail technicians, which I thought was perfect. As usual, they directed my little girl to pick a color from the display case for her mani/pedi. There was a yellow post-it on one area within the case that we did not initially notice. It said the the nail polishes within this particular area cost 2 dollars more as they were longer lasting nail polishes. We mistakenly chose from those and we were very appreciative when my nail technician mentioned to me that they would cost more. She informed me it would cost $4 more for my daughter's mani/pedi ($2/each) and I thanked her and chose similar colors from the other display cases that did not cost more. I made sure I chose the correct ones from the owner, Tony, and he encouraged me to continue to use the nail polish that cost extra. My response was that I would have loved to if my daughter allowed them to stick and not peel them off. My daughter subsequently sits in her assigned pedicure chair and I go with Gabby, my wonderful nail technician to begin my gel polish. My daughter is waiting while I begin. 2:30 becomes 2:45 and she is still sitting as still as a soldier for 15 minutes. At 2:55pm (25 minutes later) I ask politely when my 4-year-old will be attended to for the sole reason she is, well 4, and her patience, while quite impressive, is not unlimited. The owner says abruptly "she is eating her lunch." While I was genuinely glad she is eating, we had an appointment at 2:30, my 4 year-old has now waited for almost a half an hour and we have somewhere to be by 4. The owner rebutted that my daughter will be done before me anyway so what's the difference. This comment did not make much sense because she needs time to dry her nails, while I do not (I was getting gel) so the time we both complete our nails is not of equal standing. Also, how long do you expect a preschooler to wait this long past her appointment time and still remain still for the mani/pedi? She's a toddler! Fast forward to the completed process and the reason for my review: My daughter absolutely loved her nails and I loved mine. We were both happy customers. We finished at the same exact time, but now my daughter needed time to dry. This was really not a problem. We had just enough time to make our 4pm and I was glad the nail technician hopefully ate her lunch. I don't want anyone going hungry! I ask the cost of the nails to pay and I gladly tip each technician over 20percent as usual. I join my little girl where she is patiently drying her nails. At this time, my nail technician approaches me and states I need to pay $5 more for my daughter as she used a few colors, not just one. I said, "huh? I purposely replaced the $4 nail polish as to not spend that additional money AND consulted w the owner to avoid additional charges, so why would someone not tell me that more than one nail polish costs $5 AFTER I already paid?" I tried to speak with the woman who I heard direct Gabby towards me to collect the money, but she completely ignored me. We tried to get the owner, Tony's, attention but he was blow drying hair. At this point, I see my daughter begin to get a little anxious and I just say, "please have a manager discuss this with me and I will be happy to talk it out." No one came up to me, my daughter's nails dried and we began to exit and cheerfully thank everyone and bid them farewell. I figured they decided not to pursue it. As we exit, I hear the woman yell to the technician, "go get the 5 dollars from her!!!" I say to the owner who followed me outside that the $5 charge AFTER I already paid makes zero sense. I had already paid what was told to me, he knows I was avoiding the $4 charge so why would I pay an extra $5 for more than one color for a 4 year old who waited 30 mins past her appt time in a scarce salon? He responded, "over 5 nail polishes is 5 dollars." That was music to my ears because my daughter did not use over 5 nail polishes. I told him, "my daughter didn't use over 5 nail polishes," which is the truth. He responded, "well it takes a lot of time to open more than one polish." I said, "my daughter took practically no time at all and you had her wait for almost 30 mins to begin her appointment. " He continues to argue with me and tell me how time consuming multiple nail polishes are... this is ridiculous. NO ONE was waiting for an appointment, my daughter waited for 30 mins, NO ONE told us about the additional charge and we had already paid and provided the tip! My daughter was getting nervous about this exchange. He "dismissed' us and we left on a sour note. It's really not a way to treat a long-time , generous customer and a toddler...

Tony was very patient and talented. He was honest with the entire process. The cost overall was also very affordable. He is very professional and clear. The results were amazing. I was in for bleaching, hair color/hair cut.

I've taken my grandma and grandma-in-law here for spa pedicures (both in their 80s, both Indian immigrants and unfamiliar with nail salons in general) and the employees were very caring, respectful, and patient. That's an immediate 5 stars in my book. I've also come here for pedicures and powder manis myself and left very satisfied. Def my go to when I'm in Rockland!

My Daughter just went there for a mani/pedi. She used a $40 gift card. Her friends used a credit card to buy the gift card. When she paid, they added $7 to her bill, saying it was the fee for the credit card. She said that she's not using a credit card. In his records, he keeps track of how credit cards are purchased and you have to pay the credit card rate since your friends used a credit card to buy the gift card. That is wrong on so many levels. I will never go there again. Myself and my two daughters have given them so much business. Never again! They are crooks!