B T Nails in St Charles, MO

I visited BT Nails for the first time today. I'll definitely return. The salon looked clean and well updated, they had tons of pedicure chairs, and even 4 kid chairs. I didn't have an appointment, but they still took me straight back. My tech was very kind and did a great job. For $40, I chose one of their specialty pedicures and the price felt fair for the service (definitely competitive with the local market).

My reason for only 4 stars instead of 5 is because I tried calling to make an appointment, but no one answered. I also noticed while I was there that no one was answering the phone when it rang then either. They were all busy, so I get it, but online reservations may be helpful then.

I've been coming here since it opened many years ago. In the beginning, the owners and staff were very totally sweet and friendly, even though the shop itself was meager. Because I was always taken great care of, I came back over and over during the years. They renovated the shop many times, and I was even happier! Sadly, during the most recent renovation and changes to staff, the service has totally declined. I came back a couple more times to give them a chance to improve after their changes, but no more. It's sad, the place looks better than ever, but you are just treated like cattle, moving through a system. I won't be back.

The last two times I've tried to make an appointment, I've been told to come in right away. When I inquired if anyone else was waiting, I was told no. Wouldn't take my name. I showed up the first time and I ended up waiting 30 minutes. The second time I went in I was told upon arrival they had "3 or 4 people" ahead of me! I told them I had just called and was told to come up right away. Rose the owner then decided to ignore me as she knows it was her husband that told me to come right up!

First of all, it takes them every bit of 2 1/2 hours or more to do a dip mani and basic pedi. I suck it up and do it, but I'm not going to sit and wait for their services when I've tried to make appointments.

There are a few techs that are good, but it's a toss-up if you're going to get them. Some are too busy talking to each other and looking at their phones or craning their heads to see what else is going on around them.

I told them, after going for over 10 years, that I will not be returning. My time is valuable.

My daughter and I had pedicures done here and they was absolutely amazing. The place is clean and modern. Every person was extremely nice. They were able to accommodate us immediately as a walk in after our scheduled appointment at another salon failed us.

Initially I was impressed. Very clean, chic interior. They did my nails well, very meticulously which I appreciate. Unfortunately, less than 24 hours later, my nail chipped. Hopefully they can fix it because otherwise I'll be very upset.