YOLO Salon and Spa in St. Petersburg, FL

Eileen from SATURN salon is false advertising on Groupon. I waited 3 weeks for an appt, arrived yesterday and was told she did not know I had an appt, even though documented on my phone. She told me to get a refund from Groupon. She advertises under YOLO SALON which does not even exist any longer. Reporting to GROUPON, and the FTC and State of Florida. Disgusting how anyone would steal money from a disabled senior and false advertise like this on such platforms.

Scheduled the hair appointment before a big business trip where I needed to be photographed. Hired a babysitter so I could come to the appointment. When I got there she said I was overbooked and that her other client was more important. She was unapologetic.

Rebecca Spencer always makes me feel beautiful. She had been styling my hair for the last 25 years, and no matter where she is, I follow her. She is now at YOLO, a great salon that has two other stylists - Eileen, the owner, & Julie - who also appreciate appointments in advance. While I was there with my friend Melodie, who is also a client of Rebecca's, Eileen & Julie were busy, & they did great styling with their clients (4 women and a man). All looked fabulous! YOLO also offers pedicures & manicures, by reservation. Easy to get to, easy parking, and nice decor. Give it a try!

I bought a Groupon to try a new salon, and booked my appointment almost a week in advance. I arrived five minutes early, but had to wait 25 additional minutes for my appointment. There was one person in the salon (who was having her hair done) besides the owner, Eileen. I was called over while the other client was apparently waiting to have something else done. I brought in seven photos of other people's hair, as well as three photos of my own previous hair cut, which I loved. I specifically asked for a stacked bob, with a severe angled cut - long in the front and shorter in the back. I had four side view photos of this cut which clearly showed an edgy, sharp angle to the cut. I mentioned that I wanted a no-fuss cut that I could just scrunch up after a shower, and not have to do much prep time on; specially why I asked for a stacked cut. I reiterated that I liked my hair to look tousled/messy. Eileen said she understood exactly what I was asking for. While cutting my hair, she continued a conversation with the other client in the salon, which I found odd, especially her choice of conversation. She finished my hair and turned me around to look in the mirror. Considering how much I'd explained what I wanted, I expected a pretty close representation. What I got? A simple layered bob, which made me look like I was going to attend a PTA meeting, plus my hair had been curled with a curling iron for some odd reason. I was immediately shocked and immediately and courteously expressed my feelings that the cut was not what I expected. She tried to tell me that it was exactly what I had asked for with my photos. I pulled them up on my phone right away, and re-showed her the front-to-back severe angle I asked for, and the head shots of the back of the hair which showed a very stacked cut. She tried to tell me I got exactly what I asked for, even though I pointed out how the angle was missing. She kept telling me that my hair was layered, even as I explained (again) that it was not stacked in the back, nor was there any definable angle to the cut; it was a simple bob that had maybe a difference of an inch at most between the front and back. She told me to look at it in the mirror again and that she was going to work on the other client. First, this was incredibly unprofessional. Looking at myself in the mirror was not going to change the shape of the cut, or the missing volume from stacking in the back. Since I was left in the chair while she worked on the other client, I had no option but to do just that. When she finally came back, I showed her the photos again, and asked why there was no stacking in the back and why the cut wasn't angled? She again told me that she did exactly what I asked for and exactly what the photos looked like. She told me the photo I showed her of the back of the head on one photo wouldn't work on me because of the different texture of my hair. The photo in question was a photo of ME that last time I'd had the exact cut I was asking for and I told her this. She stammered that my hair was a different color then and that's why it looked different. It wasn't. I realized at this point that she either did not have experience with this type of cut, was distracted because of the conversation with the other client during my haircut, or just didn't care that that point. She offered to cut it shorter in the back, but I was frankly scared to let her touch my head again. She told me to ask Groupon for a refund, so it appears she's had this problem before. I left the salon in tears, but not before I tipped her anyway, even though she told me it was not necessary. I realized after I contacted Groupon and was credited, that I couldn't respond with feedback about my experience, which is why I am sure she was so quick to offer that as a solution. By the time I got home, not only had I received a cut that I specifically had not asked for, there were sections of my hair which were being swept back and held in place by hairspray, When I brushed my hair out, this produced an cut which looked like it had been done by a rookie. There were sections of air which hung noticeably lower than others and had to be recut by someone else, so I didn't look like I tried to cut my hair at home by myself. Those who saw my hair before it got fixed couldn't believe that a professional had let me walk out of her salon looking like that. To say I am incredibly disappointed would be an understatement. By the other people who have left negative feedback on her services, I guess I should expect I will get harassed by her now, too. I have blocked her phone number in anticipation of this happening.

Correct I wasn't the customer. My fiance was, and when she called me crying and to this day still complains about the job, or lack there of. Yes, she was in the car outside when I came in, my fiance said she didn't wanna deal with this woman anymore and told me to handle it. Then when called, she *handed* me the phone because she again didn't wanna hear any more lies spun by this woman. Doesn't matter, it's way over now. Just look at past reviews of this woman and how she has done this same thing to other people. Again, worst experience ever!