Vision Nail and Spa in Laurel, MD

Good service and pedicures. However this place is run down. Old (pedicure) chairs with no padding. No wifi.

I love supporting local businesses and have patronized this shop several times due to the close proximity to my house. Red flag #1: there never seems to be more than 2-3 clients getting serviced. I am used to nail shops that have a lot of clientele. Today, Father's Day, I ran into the shop at 4:50pm to get a service and was asked the front technician about the service I wanted. I told her and she said something to a technician that appeared to be sitting in the back eating. She then told me that the shop was closed. I said ok and left. After a few minutes of thinking about it, I politely called back and explained how I did not appreciate them telling me they were closed after discussing the service I wanted to receive. I also suggested that signage be placed on the door to avoid confusion (Sunday hours are listed as 6pm closing). The technician hung up the phone on me before I could finish my statement. Customer service goes a long way and being rude to a client that is not being rude to you says a lot about the value of clients. I can't help but think that if my service would've been pricier, I would have been accepted in despite them being closed.

Customer service was garbage and the owner was asking more money then on the board and also they were very rude

Didn't even make it to the chair. Went to take my mom for a pedi and we walked in and were greeted, My mom asked how much for the pedi's and I'm like, the prices are right there [as I looked up] on the wall, however, those were not the prices coming out of the lady's mouth that was greeting us. She gave a price of about $5-10 more per service. I was quick to tell her that the prices were on the wall and not at all what she was quoting. She looked shocked for a second, and maybe amazed that I could see for myself, however as she stumbles over her words, she did not correct herself and proceeded to say, "the prices were in the back". Me and my ma looked at each other and the lady who was sitting in the chair getting her nails done was following along, and I just had to let the nail lady know that you not telling me just ANYtHING, so we left. There was much more I wanted to say, but I'll just leave the experience here and move on. I am quick to let others know when they are likely not going to get good service somewhere, but I know y'all do what you will do. But I'm still learning too. Even though I see the price i might want to ask just to see the response i get back and want to pay for a service from those who don't really want to provide the service, or charge their prices subjectively; Just saying.... I wouldn't even give this place a 1, But the 1 is worth being able to write the review.

The most unprofessional nail salon I have ever been to. I have been seeing the same tech for almost 2 years but every time I make an appointment, I have to sit and wait for 40 minutes because she starts a new client 5 minutes before my appointment time. What officially made me stop going there is when I made an appointment, showed up to the salon, and only one person was there saying everyone else went home and I had to come back the next day. Terrible professionalism and do not know how to operate a business.