Ulta Beauty in Frankfort, KY

Went in around closing to walk up to the manager locking the door at 7:55 pm. I kindly asked if I could grab something real quick as I knew exactly what I needed and where it was located in the store, and was quickly reminded they closed at 8:00 pm. I rushed and got what I needed and was checked out and walking out the door at 7:59 pm. Overall, I felt it was rude of the manager on duty to make me feel like I was being an inconvenience.

I began my career out of college as a retail store manager so I understand how late walk in customers can make you have to stay later than the 30 mins to an hour you're typically scheduled to stay after close of business, but I never vocalized that or made a customer feel like their business was not valued, big or small, at the beginning of the business day or the very end. I'll gladly drive to Lexington or Louisville now for anything I need at Ulta.

I'm disappointed with the work of the eyelash extension master!!! The eyelashes she'd built up on me started falling in two hours!!! You have such an expensive salon, but the masters are not at all poofesials of their business! You take that kind of money so fit! I'll never go there again and I don't advise my friends!!!

I came to Ulta to get some new foundation and needed help finding the correct shade. At first it was difficult finding an employee to help me find my shade and decide on the correct foundation. The store was a little disorganized and some things were hard to find.

Don't use the salon for waxing. They don't know what they're doing. Abby was awful. I told her exactly what I wanted and she asked me how to do it. Completely incompetent. You're the professional (supposedly), you should know how to do it. I recommend the Benefit Brow Bar. Just make sure when you call that you're scheduling with the Brow Bar and not salon, they won't ask which one you want and assume the salon. Everyone walking away from the Brow Bar eyebrows were everything I wanted. Abby made it look like I have two caterpillars on my forehead. I'm so disappointed, angry, and feel like crying.

Although I'll never go back to the salon here, the store is actually very handy. They always have a nice selection of make up and beauty products. The employees of Ulta Beauty are knowledgeable and helpful whenever I visit.