Top Hair and Nails in Mountain View, CA

Wow. This salon at first glance was simple and standard. What appeared to be your usual corner salon. All of the staff was polite and I was immediately helped when I let them know I had an appointment with them. I was looking forward to my hair cut as it had been a good year since my last one. I was also looking forward to saving some money by going to my local salon and I definitely did. This all changed however, when I was suddenly met with the person who would be cutting my hair. First off, they did not smile, they did not look thrilled to be there, they had AirPods in both ears, and almost seem unprepared. when they sat me down for my cut they didn't immediately ask what I wanted. I was unsure when to speak up to let them know since English also appeared to not be their first language. Note that I am completely ok with English as a second language, but manners and eye contact help alot with mitigating the confusion. Now onto the service. This was the most violent and painful hair cut I have ever gone through. When washing my hair, she got me drenched in water, the small flimsy towel barely covered my neck or protected me, she got water all over my face along with product. Her nails were long and she roughly scratched my scalp to the point of pain. She almost poked me in the eye as well, thankfully I had my eyes closed anyways due to all the spray. When wringing my hair or grabbing my hair she did it roughly and without an ounce of consideration, it was yanked, pulled, and way too quickly handled. All she needed was to be a bit slower and gentler. She seemed also in a rush. After I walked dripping over to my chair, she sat me down at her messy station where there wasn't even a place for me to put my bag. She grabbed a large tooth combed and violently brushed my hair, so roughly that she snagged my earring causing me pain and almost dislodging it from my ear. She said sorry, but proceeded to be fast and uncareful to the point I did not trust her and removed my very very small hoop earrings that rarely ever remove. The hair cut was fast, she only used one pair of scissors so my faith in her blending ability with the layers was little especially with my straight asian hair. The lighting is so dim that it was hard to tell unfortunately. At first glance it looked ok fortunately, but all I did was ask for a small trim and a bang clean up. The hair drying was painful. She burned my scalp multiple times even though I winced, moved and jerked away, and said ow it's too hot. I don't even recall her evenly applying heat protectant and after my head is itchy and stinging and feels dry and not very moisturized. She also brushed so hard, pulling out multiple hairs and definitely causing breakage. Like I said before, she was in a rush, and did not care at al. After, when I went to pay she mumbled the cost. The Cost: - hair cut was 35$ - was in and out in 20 minutes, not sure if that is a good or bad thing - shampoo and conditioner hair wash 10$ (this added cost for this service was not disclosed when they offered it to me, and considering the experience I would have paid to never do it again) I feel bad leaving such a terrible review, but do not get this person. I unfortunately did not bother to get the name, but she had a big grey hat on, a puffer jacket, the AirPods, and a terrible attitude. Everyone else in the salon seemed nice, happy, and professional who were doing nails, or hair dye.

I love Dona she is the best on doing nails designs. She is always on time and gives me all the time I need for my nails.

My kids have a haircut at this place, D'Lux Hair & Nails today. The lady (very long hair) who cut my daughter's hair is horrible at cutting her hair. After she completed the job, I went over to check my child and noticed that her hair cut was uneven, the layers were not blended. Kind of look like termites started from the bottom. Some pieces were longer than the rest. I asked her to fix it but she got defensive and argumentative. After much convincing, she took my child back to her chair and proceeded to fix the problem. My child told me that this last lady mumbled in Vietnamese after her exchange with me. I'm assuming she cursed and sweared at me behind my back and in front of my child in her language. During the process she insisted that she should blow dry the hair so she can cut it. I hesitated plenty because the child's hair is already dry, I just need her to finish cutting, so after saying no a bunch of times I agreed. I go and pay, she charges me adult women price and justify that because she blow dried her hair. I don't have a problem paying any price listed but don't be so convincing to customer to blow dry their hair so she can continue cutting and then up-charge it by $15. Let's be very clear. I didn't ask her to style the child's hair, I was specific about not blow drying as I needed to see the end result. I said my kids always refused blow drying as it hurts their scalp. After we left the salon, my daughter said that her scalp was painfully hot and that the lady kept touching her head with the nozzle which felt as if it was on high heat setting. This is the reason why I was adamantly told her not to blow dry my child's hair. This lady is a phony and possibly a scammer at her craft. She's unskilled and unprofessional who is ver argumentative when asked to correct the unevenness. I really have to blame the very young lady who scheduled this appointment in the first place. I specifically told her to schedule my kids with a very good stylist as they've been traumatized in the past by bad stylists. She assured me that everyone here is great. This is not the case. The other younger lady, Tracy who came to check me out, was very nice and professional, and even apologized. She gave me her card. Now why didn't that young lady who made our appointment set us up with Tracy in the first place? My daughter noticed another older lady with sequins outfit was probably the best. I did overheard her speaking in a different language, Asian of some sort.

I have been going to Tracy for -best as we can figure- at least 12? Years. The staff here are always friendly and ask about my daughter and mom if they are not with me. The prices are very reasonable and they offer a full variety of services from haircuts to nails to eye lashes and facials. The massage chairs are all brand new and amazing! The facility is always spotless and quiet. Perfect place for a self care spa day!

Came in as a walk in for manicure with Donna and pedicure with Anna. I had a lovely experience as both gals did great helping me find colors that I wanted for both my toes and hands. Highly recommend this place is so close to my home too can't believe it took me this long to come in.