the nail bar in Hoover, AL

Lovely nail salon experience with excellent service and clean facilities.

While they do not take appointments, they were well staffed, and seated all 4 of us shortly after arriving.

I did a plain pedicure. Others in my party did a kid pedicure, spa pedicure and SMS/dip nails. All of us were very happy with the color selection, speed and quality results.

I needed a last minute manicure before leaving for the beach and was able to call and get an appointment during the lunch hour on a Tuesday. The manicure was really great and thorough and they provided a lot of colors to choose from. I was in and out within an hour and a half which was great and was offered a variety of refreshments. The reason for 4 stars is two-fold: the services I requested was an SNS/dip manicure plus a gel pedicure and there was some confusion about what I asked for, I was even told at one point I didn't ask for a pedicure. Second, while lunch time was fairly slow, there were several employees sitting in the pedicure chairs on their phones. That being said, I will definitely be back in the future for another manicure should I be close by.

I honestly feel super sad leaving this review but this used to be the nail salon that I went to in Birmingham anytime I wanted my nails done for the past year. Usually they do such an amazing job and leave me extremely happy EXCEPT for when I went to get my wedding nails done  I think the nail tech who had me was super new first and foremost. I asked for a classic French manicure and even showed pictures of what exactly I wanted. I wanted dip done and once he finished my nails, I kid you not, they looked BARBIE pink, not anything like the pictures I had shown him. I had even told him a few times prior to even getting my mani that these nails were for my wedding day. If he wasn't experienced in doing the nails, he should've just been honest and upfront and had someone else do them! Once I brought it up to him that this wasn't what I had wanted, other techs started coming up to us and one even was like "why didn't you mention this wasn't what you wanted when he did the first nail?" Truth be told, I didn't realize the nails were gonna look this pink until the end. So now that both my hands have Barbie pink dip polish on, he proceeds to do a lighter coat of GEL polish on top of my dip. At the end, my nails looked soooo thick! It looked like I had digital clubbing (AKA alien nails). To make matters worse, the day before my wedding day, my nail polish started bubbling up and then chipped off and I had to make an urgent nail appointment in chicago (where my wedding was) to get my whole nails redone! I was so scarred that I didn't even choose French mani for the second one and ended up going with a white ombré so that way I wouldn't get pink again. Honestly, I've just been so scarred by this whole experience so I don't think I'll ever be back to this salon.

The only reason I'm giving three stars instead of one is because of all of the other great experiences I've had with this salon previously. I'll blame it on the nail tech for this last time, but really and truly they made me feel like I was the problem whenever the nails I got wasn't anything like the picture I had showed of what I was expecting

I used to love coming to the nail bar and I used to come all the time , but now it has become impossible to go because of how busy they are! I have called several times to make appointments and shown up without appointments just to be turned away. I know they stay busy but that is pretty ridiculous to be booked up all day especially when it didn't seem super busy (this was not a weekend and they do not make weekend appointments).... Not to mention whoever answered the phone hung up on me. I hate to leave a review like this, but I just wanted to let everyone else know before they come. Upside is they are very clean, have tons of color options, speak English for the most part if you care about them speaking to you, and you get a drink with service.

Refused to be serviced based on a staff member making up lies about something that allegedly happened two weeks prior. Recklessly unprofessional, proceed with caution.