Riviera Nails & Spa in Hoover, AL

This is not a place that makes ALL of their customers feel welcomed.  
I even sent friends there, and they got the same results. Michelle and her staff do  not value me or my money as a customer.  I'm looking for another salon after years of trying to make it work.

R C

My experience here was absolutely amazing! Dan was my nail tech and Bella was my nail design and I absolutely love what they did.

Dan made sure that my experience was comfortable, he didn't hurt me, he was very sweet, he made sure everything looked great!
Thank you, Dan for doing my pedicure and manicure.

Bella is the most artistic nail tech I have ever experienced in my entire life. She did so amazing she took her time and she made everything looked great, and it was exactly what I want it.
Thank you Bella for designing my beautiful nails.

I will never forget this experience, and it was THE BEST I have ever had in my life.

Thank you Riviera

Riviera nails and spa is one of the best places in Hoover that I have found to get my nails done. I have been going there since they opened and they are always clean, professional, and like friends!
Michelle is one of the best and sweetest business owners I know. Ivy has been doing my nails for many years now and I consider her a friend and she does an amazing job. I would highly recommend them anytime.

Melanie McDonald

Rude, discriminatory and RACIST!
Came to get a pedicure. While there were about 15 folks getting manicures up front, there were none getting pedicures in the back.

Initially, they said it would be 15 minutes, which was fine because I'm reading a book. One of the managers, however, came after less than five to take me to the back where there were about 10 pedicure massage chairs. Again, I was the only person in the back.

The manager takes me to a chair- the last seat in the back nearest the restroom. I ask to first use the ladies room. I came out and there was no one there. No water running, no plastic in the pedicure bowl- nothing in preparation for me. Cool... I have a book.

I sit and begin to read and notice 5 minutes have passed since I came out of the ladies and still no one has come over to prep for the pedi. People are walking all around me, including the man who seated me. Then another man comes with a woman. He immediately puts the plastic liner in and runs the water and he invites her to take a seat and begins her service. This woman is seated at the very first chair.

More time lapses and I decide to turn on the massage chair. More time lapses and I decide to rest the back of my calves on the rest of the pedicure stand. Didn't want to do this because there is still no towel or plastic covering.

Finally a woman named "Van" comes out and yells at me "TAKE YOUR BOOTS OFF". I ask her if that is the proper way to speak to a guest. She repeats the offense. I ask for a manager. She storms off speaking in an unknown language. More time passes and several workers come out looking at me, but no manager. Finally the man who seated me comes out and I asked where the manager was. He said he was the manager. I asked whether Van told him I requested his presence, he said no. I asked for the owner.

The woman comes over, and I explain to her what happened and stated the obvious- I, as a Black woman was seated at the last seat, nearest the bathroom, while the young white presenting woman was seated immediately in front. She starts yelling at me stating they are not racist... thirty minutes later, I leave without a pedicure.

Black women and lovers of Black women: do not frequent places that don't treat Black women with the common courtesy and respect we deserve.

Horrible customer service. Van actually shouted at me for putting my sandals back on and messing up a toe nail and asking that it be fixed -- something I did because they were closing the shop at 6:30 (instead of the posted 7 pm closing time) and making it VERY clear we needed to go. Definitely won't be coming back.