The Diva Dive Color Bar & Studio in Georgetown, TX

Purchased a Groupon, made an appointment, got confirmation texts and emails confirming my appointment up till 3:40 PM the day before my scheduled appointment. I was running about 3-5 minutes behind and called to let them know. The lady on the phone told me that my appointment was canceled because I didn't confirm the appointment within 24 hours of booking. I mentioned I had even filled out their consent forms after my appointment was confirmed, but supposedly they filled my slot already. Nothing I received stated I had to confirm this - nothing on the appointment page, nothing in the texts or emails, nothing at all. I immediately pulled over to see if maybe I missed some kind of communication stating my appointment was canceled or that I had to confirm anything or my appointment would cancel. Nothing. I tried to call back to double check that maybe they got me mixed up with someone else, but no answer. As I write this review (5 minutes past my appointment time) the link I received still shows my appointment was at 3 PM today. Though the lady was super apologetic, it doesn't help me get back the time, gas, or money I wasted buying the Groupon and driving out to Georgetown. I felt like I should warn others about this unwritten cancelation policy, and that if your appointment is canceled on their end it isn't communicated to us as potential clients. *I did get a refund from Groupon, but not back on my card. They would only refund me in Groupon Bucks. * Clearly my appointment wasn't canceled and they just didn't want to either service me because of my Groupon or just didn't want to fulfill their last appt of the day (maybe even year, since I believe they are closed on Sundays). I just received a "thanks for your business email"

Got to donate my hair for a great cause. Had a good good conversation. Felt fully relaxed and got a great haircut. Going to go back!

5 stars++++ From the first moment upon arrival to the farewell you are treated as a welcome guest. I don't have an easy head of hair for any stylist, but Jenn made me feel at ease. She took my worst and found a way to make it my best! She is definitely living her calling, but honestly she's probably great at everything she does. She's just a spectacular human being. I have thick curly/wavy hair and I've certainly had more bad cuts than good. Jenn wasn't put off at all and not only knew how to cut it for when I want to blow it out and straighten it, but so that it will look good when I air dry it. The customer service, the conversation, the hair treatment, the check out procedure, the farewell- EVERYTHING 5 stars+!

I was very disappointed in this studio. They cancelled my appointment with less than 24 hours heads up. I brushed it off as emergencies come up and maybe it's a rare occurrence for them. I'm someone who never cancels so I find it annoying that the customer pays a fee for canceling and 90% of the time I'm the one who is canceled on. I work in the customer service field and I would always offer a discount on the rare occasion I'd need to cancel. When I got to the studio the stylist was pleasant and it was a nice space. However, I was very specific about only wanting an inch trim. I was shocked at the pieces that were coming off. When I got home my boyfriend said "wow!" He never has once noticed when I have had a trim before this. I asked him what, and he said, "I've just never seen your hair so short." It's not a bob or anything but she took off at least 3 inches. It's at my bra strap now when it was just about touching my butt before. I tipped her 18% still and decided rather than writing a negative review, instead I'd send a very civil text about what had happened. I even mentioned she was very pleasant and so it was difficult for me to write this but I appreciate feedback both good and bad, so I wanted to reach out. I didn't ask for my money back or extensions or anything like that. I received no reply back and so after that I thought I really need to write a review as I'd like to know how unprofessional the studio was also so that I could have made an informed decision.

12/2- DO NOT GO HERE, THE EMPLOYEES AND OWNER ARE HORRIBLE and don't know how to treat possibly loyal customers or people in general. I tried to make an appointment with a Groupon I was thinking of purchasing and the owner cancelled my appointment twice after I asked if they'll uphold the value. They told me I was being hostile through my email (image of email correspondence attached). the comment of my being hostile was over the phone where the woman (pretty sure it was Jennifer) just simply hung up after telling me they don't want to make my appointment. not sure how my email was hostile at all but this was a shitty way to handle your business if its just about not wanting to uphold the Groupon value. you should say that instead of telling people they're hostile FOR NO REASON AT ALL. I'd give this place 0 stars but had to give a 1 star in order to post this. your business will fail if you continue this way, Jennifer. also, if you care to respond, Jennifer, let me know exactly what was hostile about my email and why my appointment was cancelled TWICE. 12/3 update: - in response to this post above, the owner, Jennifer responded to me through email saying that I was in touch over the holiday weekend, which I was not. I did not use another phone number to call back and leave any threatening voicemail. these people clearly have me mistaken for someone else and didn't bother clearing anything up, just simply emailed in a very harassing way; a response in which, I felt I had to share here. 1. this bad review is not without cause. i'm being accused of things I did not do and being treated horribly by people I simply asked Groupon questions to. 2. From my knowledge, I did not speak with 3 people at this salon, only Jennifer and Ashley. 3. I did not speak to anyone over the holiday weekend. I began my Groupon search on Tuesday at which point I made the initial booking (booking screenshot attached) through Vagara and inquired about whether they will uphold the groupon value instead of my buying it, at which point jennifer emailed me saying she cannot but that I can book with Ashley (also in one of the screenshots attached). once I booked with Ashley, I received another email saying my appointment will be cancelled because "Diva Dive feels our relationship will not work out. We think it's best for you to find another salon, better fitting your needs. Bliss salon , Vintage salon and Courtyard salon may be better fitting for you." -- I wonder why these salons were selected as backups for me (are you saying they have rude customers, Jennifer? I'll be sure to let them know of this recommendation at my appt this weekend.). Regardless, I did EXACTLY what Jennifer told me to in her email by booking with Ashley. 4. There were not 2 communications. There was barely 1 communication on the phone whereby the employee or Jennifer just hung up on me without any reason saying I was being hostile. 5. my first communication (as shown in the screenshot) shows that I was NOT RUDE OR DEMANDING and that I was simply inquiring about the Groupon value. 6. I did not try to circumvent the system. I used Vagara and left a note when I made my booking on 12/2. I did not use any other means to make this appointment aside from the way this Yelp page and Diva Dive's website led me to, which was Vagara. 7. I did not continue to call you and did not use another number to leave a voicemail. Where are you getting this information? it would be great to see your phone logs of this considering I only have ONE cell phone and ONE phone number. 8. I did not leave a nasty, rude, or threatening voicemail. again, I simply asked about the groupon. 9. this is definitely a bad relationship, I agree with you Jennifer. But by doing this, you forced away other possibly good relationships with people who will be reading this review. people still rely on yelp for businesses like yours. 10. I don't need an apology, just some human decency would do just fine. Let me know if you have any of that lying around at Diva Dive (I doubt it) or if this is a race thing, a topic that I keep in mind at all times as a minority woman. 11. I did not TELL you that I will use the groupon, I was simply asking if you will honor the value that I'm seeing, a concept many businesses like to take on so they receive the full payment instead of just a percentage from a third party. I was only being nice by offering this in my message, not trying to maneuver around any policies. I understand rules, regulations, policies, and state laws very well, Jennifer. I'm an attorney. Let me know if you need any more proof of your misunderstanding (and that you clearly have me mistaken for someone else) and I will provide it here in this public forum. Have a beautiful day.