Surprise Nails & Spa in Surprise, AZ

I was really hoping to like this salon. The staff was nice. The place was clean. They had a decent selection of colors. But when the gel polish on five of my ten fingernails peel after four days, I couldn't give the salon a positive review. I'm new to Surprise; the polish from my old salon would stay for three to four weeks without peeling. Less than one week is unacceptable. I won't be returning.

I don't think I'll ever go to another nail salon! I've been going here for years and they are consistently amazing! All of the nail techs do an amazing job. I do recommend setting an appointment because they do get busy but they're great at trying to accommodate walk-ins if they can!

The sign on the desk says 2% discount if you pay with cash but I didn't get the 2% discount

I called to see if they had availability, i had an acrylic nail i needed to be fixed and then a color change on the rest. Front desk girl put me on hold to ask and came back saying yes they had availability. I go in and she asked me again exactly what i needed, I explained to her, even asked how much it was going to be to fix it. She came back, told me the price and someone came and brought me to a chair. I sat down explained again to the girl working on me what I was wanting to do, she started filing the polish off all of my toes. Then asked if I wanted a fill, in which I did not need one. When I told her I just wanted that nail fixed she said I cant do that. Mind you she just polished off all my polish after knowing EXACTLY what I wanted done. She starts saying no she's not going to do that and gets up and says she's not doing it, it can be done. Then some other girl comes up and says , they couldn't do it and I needed to go elsewhere. She took all of my polish off and because she didn't want to do it, said go somewhere else??!!!! Are you actually kidding me, I was in complete shock, and extremely embarrassed. One of the girls there getting a pedicure called when she left and couldn't believe what they had just done and would never be going back. Before she called me, she was telling a mutual friend about what happened and that person said she knows 2 other friends that had bad experiences. One friend they were cutting her cuticles, and kept cutting her skin making her bleed. Then another one had a pedicure and when scraping her heels with the cheese grater thingy, went so aggressive her skin was raw and then putting in the water burned. She ended up getting a bad infection and had to get a prescription of bactrim ointment. This is by far the RUDEST, UNPROFESSIONAL, DISRESPECTFUL nail salon i have ever been to!!!! Not only are they unprofessional, but they are unsanitary. The sinks they use to give pedicures were FILTHY!!! I'm contacting the BBB, places like this need to be shut down for multiple reasons. DO NOT GO HERE!!!

This nail salon did my sister's nails and got the whole bridal party ready for her wedding. The nails turned out amazing. My sister and her bridal party were treated really well. A nail salon isn't my natural environment but I felt very welcomed when I was there and they treated everyone wonderfully. Their nails look great and my pedi felt great. Thanks so much!