Style By Design in Yorktown, VA

Angie the apprentice did a wonderful job. She made sure I was perfectly happy. Give her a shot!

Always great service and suburb haircuts! Best salon in the Hampton Roads! Definitely a hidden gem.

I debated on whether or not to give a one star but I did have a ggood 1st haircut there a couple months ago with Mercedes. Today I went there to pretty much just get a trim. Since my hair wasn't styled I did show a picture for example which as you can see is a quite angled inverted bob which is what I got last time and I just ask that the back be may be a little bit shorter but to keep as much length as possible which should've been maybe half inch at the most cut off from my total length since I didn't get a cut that long ago. For reference my longest point was past my shoulder. My stylist seemed a little bit nervous and was not the most friendly but I was there for a haircut so that didn't bother me too much... after she trimmed the back she had me look to the side and down while she cut the sides when I looked forward and she asked how I liked that length I told her that I asked her to keep the length she said "oh sorry" I am not a confrontational person, (in fact I even tipped $5 which isn't much but I know people make mistakes) and what had happened was done, it's not like she could put my hair back at that point. She essentially gave me a mushroom cut and my hair was now not even chin length, it was just barely below my earlobe. I have never went home and cried about my hair but today I did. before I went home I had an errand to run close by so I sat in the parking lot for a minute just trying to process how and why what happened, happened. So I decided to call and this is probably the biggest reason why besides my hair that I decided to go ahead and leave a review... when I called one girl answered and I asked who the manager was, she told me and I asked if she was available she said yes but I'll have to put you on hold I said that's fine, she pretty much immediately hung up on me. So I called back and asked for the manager and the girl that answered this time was a completely different person and she asked why I need to speak with her which I'm pretty sure is not something that I should've had to disclose but I said oh I was just in there not too long ago and I just wanted to talk to a manager and that's when she said my name and she told me who she was (Kayleigh, my stylist) so I just decided OK well she already knows that I'm calling to talk about her so I'll talk to her about it even though I shouldn't of had to and it was awkward for me I told her that my hair was nothing like what I asked her for and that I have never in my life had someone mess up this much on such a simple cut. At that point she told me that I should have taken care of it at the salon and that she would give me my money back, to which I told her that it wasn't about the money and I had even tipped, it was more about principle and what makes me upset about this experience is that she knew that I was calling after someone more than likely had to have informed her and she obviously knew that I wasn't happy with my haircut so why did she not take it upon herself while I was there to offer the compensation of a haircut while I was there? All in all I'm just really displeased with how things were handled and it's just really unfortunate because now I feel like it will be too awkward for me to come back in there and get a cut with someone else.

Lovely ambiance! Beautiful space! Reasonably priced! They do a gorgeous job on hair!!! Melissa is my normal stylist, but Mersades was able to squeeze me in this week. I always leave feeling like a knock out. My postpartum hair journey has been interesting, but these ladies have kept me looking great!

I've been getting hair services at this salon for several years and have always been pleased. The salon is well appointed, modern and very clean. The environment is relaxing and the staff knowledgeable. Many of the stylists have been here for years, and have an obvious loyal clientele. They offer every variety of hair service for anglo women. Children, men, seniors and teens all seem to find the styles they want from skilled stylists. I generally get overall color and cut for about $120. I have gotten lowlights and more recently a Brazilian blowout. The Brazilian was $275 including maintenance products and lasts 16 weeks. Appointment are pretty much required but there are a number of stylists who can accommodate with some flexibility. They are open 2 evenings each week which was great when I was working. You can make appointments on line or with the front desk staff. I get service from Melissa, an owner, who is always upbeat and friendly, knowledgeable and skilled. My hair is very difficult to color treat but she has been providing me excellent hair care for at least 5 years now. They also offer massage and nail services which I have not utilized. If you are looking for a locally owned salon without a lot of frills but great service, great products and great attitude make this your salon!