Cream Nail Bar in Yorktown, VA

I was hoping this place would be my go to nail spot, but after my very first experience ever getting my nails done -- and done here.. I'm afraid it won't be. My nail tech was nice, although I don't remember her name. $110+ for a full set (dip + gel) and a pedi (French tips + gel) My nail tech recommended an ombré French tip set and everything took around 2 hours and some change. Cream is a modern, minimally decorated nail salon and they seem to get quite busy which is good for business, but it feels like it's lacking something. The interior is small, so it's good they work off of appointments and the parking is shared but neighboring a Food Lion that you could park at too. Over the phone they explained everything with great detail and setting an appointment was with ease. When it came to actually walking in for the appointment they did not seem beginner or first timer friendly. If you are a first timer, you walk straight to the back, wash your hands, and then look at colors while you wait (: It's stereotypical for nail salons to gossip and judge their clients, but I had high expectations for this one seeing as they were helpful and seemingly nice over the phone. Shortly after walking in, they gathered and laughed. I was the last customer in there and everyone before me was offered to schedule another appointment but that didn't happen with me. Jenny, one of the owners, took my payment & tip, didn't look up at me once or care to offer a reschedule, and just rushed me out the door. YouTube helped me figure out how to take them off, they didn't bother. So, going off first impression and my experience, my business will be taken elsewhere.

I started coming here by a recommendation. What started as a once in a while self care activity for me has now turned into a regular visit. AJ is my nail tech and I look forward to seeing her every visit. She has not only taught me how to care for my nails, but makes the experience worth so much more! She is very talented with her design ability and every idea I ask for she delivers exceptional results. The salon is well kept and there isn't an overpowering smell.

Recently I was on the hunt for a new nail salon. My previous nail salon was "old school". But, I had a few problems that I could not get over and just didn't want to go anymore. A friend I work with recommended her salon, Cream Nail Bar. I've been 5 times and currently sitting here enjoying my first pedicure with Jenny. I was able to make an appointment fairly quick. My first appointment was with T. She was great! I then was with Phoebe. She was awesome as well. Another appointment I was with Kokes. She was fantastic too. Of those three they all do nails a little differently. Nothing negative. You just have to speak up and talk about what you are looking for in your nails, and find your tech. It's nice having a plan a tech, plan b... ect. I guess that's the military spouse in me. All three respected and delivered my wishes. I average a nail appointment 10-12 days because I have nervous energy and end up picking at them. I am also hard on my nails. I do housework, clean, cook, garden ect. I just like them to look nice. All three were ok knowing they would see my face 3 times a month. My money, my nails. I average $50-$55 for a fill. A little higher than I've paid elsewhere. I've never seen a price list for my manicure/nails. But, I enjoy the service and quality. My pedicure will run me $55-$60 today. I've enjoyed it so far. Overall, a wonderful place for your nail needs. I highly suggest making an appointment and booking future appointments. I've found my new salon.

If they had better customer service they would be my go to. The nail techs offer services that are not on their menu of services and wont give you a price when asked about it previous to appt. They booked me with someone on my appt I didn't ask for. Like I said I called about a text I received about confirmation for my upcoming appt. I asked how much the service was going be so I had enough . She refused to give me info on the service. I spend almost 140 every time for just a full set , design with gel. The tech I had , offered to do a built up on my natural nail to last longer. Which is why I was returning. This place is popular for their work but customer service is not it, at all. For being a business owner myself , customer service is everything. I will never return here. Its really sad because I love a good nail tech that goes above and beyond to offer services that most wont, because they refuse to do it.

I've been trying to find a nail salon that I felt comfortable in. The nail drills give me anxiety because I've had techs drill into my skin multiple times and I've given chance after chance to different salons because of recommendations from friends. I took a chance on Cream because of the reviews and I'm so glad I did! Kyoko took her time with my nails and I knew right away from watching her work that it was going to look amazing. Everyone had such good relationships with their clients and I was included in conversations they were having. They made it such a welcoming space and I will definitely be returning. Thank you all so much!