Salon Lofts Westerville in Westerville, OH

I wanted to like Tiffany but her professionalism and skill set are extremely lacking. Perhaps it was an isolated outcome, but upsetting no less. She came in late to our scheduled appointment because "she had to go up the road to get perm products," had her 4 year son with her throughout our encounter, was distracted by her cell phone, and was distracted by her child's continued interruptions including demands for additional apps on his device and even at one time playing with the electrical inputs on the hairdryer which caused the dryer to stop as Tiffany was drying my sons hair. My son was scheduled for a perm and fade and it was anything but. He left with essentially the same hairstyle with slight wave that transitions to straight when dry. His hair cut is not good, at all. After the appointment he said to me that on multiple occasions she cut his ear and was was rough. Because of the effort she made, I did tip her bc I felt bad. I did request via text a partial refund as a result of poorly executed work, which she did not return and avoided answering this request altogether. Bear in mind she was provided a goal image which she stated she would be able to mirror. If unable to do so, I would've preferred a candid conversation where she was honest about her abilities and what the likely outcome would be. Instead she refrained from taking accountability and suggested to my son that he changed his style request halfway during the encounter which is false. Where she placed the rods and cotton there are indentations in theshaved region of his hair where the rods were touching. When he asked her about those, she said it was from the cotton. Now nearly a week later he still has the same indentations. Hair is hair and I understand that most results will not look like those seen on social media. So yes, my expectations are realistic but I do expect stylists to be honest and forthcoming with their skill set and I don't believe Tiffany was. To make matters worse, Tiffany evidently told another stylist in the loft that I had spoken badly about that stylist with regard to her color correction (the result of from a stylist in Phoenix and not that stylist). Somehow my inquiring of Tiffany's opinion with regard to her take on color correction somehow transitioned into being dissatisfied with the other stylists work and speaking unkindly of the other stylist and her work. This simply was not the case but I received a rather confrontational text from that stylist accusing me that I had spoken disrespectfully about the work she performed on my daughter. Tiffany told me that she did not know that stylist who was new to that loft location, yet found the time to make that stylist feel badly about herself (in a new location mind you). Who wants to be new to a location and made to feel that they're not good enough? I'm sure that stylist felt bad and was essentially embarrassed because of the lies that Tiffany told her. While my daughters hair is not perfect, we understand that it will take multiple sessions to significantly improve her hair and do what it is worth, that stylist did a mostly great job given the circumstances (a lot was beyond her control). That stylist lost a client because of Tiffany and her of her dishonesty and the text message that followed. If you are looking for an amazing stylist (she was booked at the time of the above appointments and we had just moved here the week before and needed to get our children's hair done before school started), I highly recommend Jacala at SL Polaris. She has over 20 years in the industry and has a premium skill set. She cares about her business and is always professional. Before we moved to Phoenix 10 years ago she was my stylist. I am so thrilled that she has moved to Salon Loft at Polaris during that time away and am fortunate to resume our hair relationship. She stands by her work which is nothing short of beautiful.

Tiffany is the best! She did an amazing job with my hair. It was over and under processed. She took time to listen and gave me an amazing style that I love so much. Tiffany was very friendly an accommodating. She's very personable. I felt like I've known her for years. I will not go anywhere else. I'd follow Tiffany anywhere. If you want an amazing service for a great price Tiffany is your stylist!

I have been going to this location to get my hair cut & styled for some time. It is perfect for where I live. Only about 10 minutes from my house (with traffic). I see Amanda Mark who is there about 3 - 4 days of the week as she shares a loft with another person. Amanda does a wonderful job on my CURLY hair. In fact, I started going to Amanda when she was at another salon specifically because it is really hard to find someone who knows how to cut curly hair. She does very well and is always open to trying something new. She is super nice, friendly, incredibly pleasant, and reasonably priced (for what it costs now to have your hair done). I probably go to see her every couple of months. I have also begun to bring my daughter here. She cuts her hair and styles it for around $25. My daughter loves seeing her, and she has never been a very big fan of getting her hair cut. Amanda has kids of her own, so she knows how to treat other kids and is always sweet and patient....but also fast (we all know kids don't want to sit still for very long). I would highly recommend her and this location!