Salon Lofts St. Charles in St Charles, MO

My stylist was Kelly B. I saw her twice hoping to find a forever hair keeper. After my appointment 7/15/22 for an all over color lift and cut and my daughter's long layer cut with face framing, we left wondering what had just happened... I had a brass ring where my smudge root once lived and the entire back of my head was yellow, orange and copper and a neck trim with dull clippers that scratched my neck. Not one blade of hair and was cut.
My daughter left with an non-layered, blunt cut.

After the first process, my hair was completely yellow. She asked me "do you want me to tone?" I'm not a fan of tricolored hair, so of course I said yes. She then continued to place multiple other products on my hair causing extreme dryness as well scalp sensitivity. Still not resulting in the request color.

After giving my head and hair 24 hours to rest I found another loft owner that I contacted that saw me and my daughter on Sunday 7/17/22. After 5 hours in her chair for a color correction and trying to salvage what hair I had left, we still had to cut it as the previous color wouldn't lift and my hair was irreversibly damaged.

I contacted Kelly for a refund. Of which she declined stating that "it was my choice to see someone else" to correct her mess up and threatened to contact her attorney if her name was slandered in a bad review.

This is my personal experience. I would just strongly urge anybody considering her services to proceed with caution.

Sally is THE best. She was able to lift my (very very dark) hair SO much in one sitting and all her products are amazing!! I won't go anywhere else when it comes to my hair because Sally knows what she is doing! Can not recommend her enough!

Amanda Baker is incredible! So talented and professional. She goes above and beyond for all of her clients. I can't imagine going to anyone else.

Brenda Williams wasted my time.  So I found this Salon Loft while going to the Post Office.  When I walked in I was approached by Brenda Williams, the hairdresser and  I spoke with her to explained what  I was looking to do, after our conversation, we set up an appointment. I was very excited about my appointment with her. Realized once I got home that time would not work.  I text her and reschedule.  I had told everyone at my work about how excited I was because Brenda William seemed very knowledgeable and new what I was looking for.   I even turned  away overtime from my work  for this appointment.  I was  extremely disappointed when I showed up and she failed to place me in her appointment book and said she had no other time for me. She said besides she didn't order the red I needed for the look I was going for.  Brenda Williams said, " Maybe I could  find another styles." (Like I hadn't already?) I guess she is to busy because she did not even remember me.   Even after I showed her the text confirming appointment.  She did not even say sorry.  Brenda Williams not the way to do business.