New Art Nail Salon in Port Chester, NY

I'm glad I found this nail salon. I was a loyal customer of another nail salon but things out absurd and out of hand at the other salon, I had to wait 20 to 25 minutes even with an appointment--I'm patient and willing to wait 5 minutes, max 10. Anyways, I ventured out and found New Art Nail and so glad I did and I will continue to go there. The manicurist who helped me is gentle, thorough and she did an awesome job with my nail color. She also did an excellent job with my cuticles and you get a nice little massage at the end. Relaxing and ambience. Just overall great service at a great price--can't beat that.

Experience started when I called for the appointment and asked for the technician I had previously worked with.The woman on the phone thought it was my name and didn't understand the name of her own employee. After clarifying it seems she wasn't available so I rolled the dice and took whoever was. When I arrived no one greeted me or acknowledged my entrance, I had to call for someone's attention. The person who ended up working on me was the owner or manager (not sure which), who had to keep stopping to answer the phone. She rushed, was impatient, argued with anything I said or asked for, literally was hurting me with pinching, pulling and twisting my fingers and wrists. The dremel and files raked across my skin. No matter how many times I flinched, "ouched", or tried to shift position she did not stop or alter what she was doing. She did not clean under my nails or touch my cuticles at all. I was getting fills on a UV gel manicure and they had very limited color options, and when she applied the first nail of my chosen color it was off from the sample by at least 3 shades. whether she pulled the wrong color or the samples or that old I don't know. I chose a different color which I really didn't want, at this point desperate to leave. It wasn't until I left and got into the sunlight that I saw the extent of the poor shaping of the nails and that the edges were not fully polished. Go anywhere else but here...

I went to New Art Nail today with two of my friends, one of them recommended it because she lives in Portchester. I was really happy and excited to get my nails done, and when I walked in the women were so kind and sweet! I had a gel powder manicure done, while my friends got their pedicure done. When she began to take off my gel pedicure, I was fascinated by the tool she was using, we were communicating and talking, it was great! But when she started really cutting into my nail and cuticles I started to tense up. She kept telling me to talk to my friends so I would get distracted and loosen up more. But I kept looking back at my fingers because she was actually hurting me. I pointed out to her a couple of times that I was bleeding. She ignored me again and again and I felt helpless. I didn't know what to do in this situation because my friends were right there and I didn't want to embarrass my friend who recommended this place, so to be absolutely honest, I sat there and suffered through this manicure. I did not want to embarrass the women or my friend. I kept looking at my nails and it was obvious that I was not happy, but she kept ignoring the fact that she was really cutting into my skin. At a point, I felt like she was intentionally grinding in to my cuticle to make me stay still. This was a lot for me. I didn't know what to do. I paid my $40 and I said thank you and left. On my way home, the pain got so bad, my fingers began to sting so much and I bled alot. I felt it was only right to call and tell them how I felt. When I finally got the lady who did my nails on the phone, I kindly said how I didn't know how to approach this situation to her to begin with because I've never written a bad review or told anyone their work wasn't good. So I told her that I was in pain from today's appointment and that I was bleeding a lot and I really don't know what to do now. And I thought she would reply kindly and tell me that she was sorry. Instead she started screaming at me through the phone, telling me that I was wrong and everything I said was incorrect, and she continued to yell, finally I had to stop her and remind her that I was the customer and that I was not satisfied by her service today and that I was just really upset. She only sympathized with me when I began to cry. I didn't know how else to get my point across. I told her that I've never asked for a refund, but in this case, six of my fingers are bleeding and I'm going to have to get through this pain for the next week while this heals. And she said she didn't see any blood and that she doesn't give any refunds. Honestly I'm so scarred by this experience, I was really looking forward to a good time, she was sweet in person, but then on the phone, she was not understanding and it really made me so sad. My hands are still in pain and I was really disappointed by the service. Later my friend told me that this lady was also the owner and manager of the store, which made me even more upset, I thought talking to a manager would have helped the situation, but I was talking to the manager the entire time and didn't get any positive outcome from this. I told her I really want to come back and do my nails but this experience was really bad, and she didn't do anything for me.

I went there to have my acrylic nails removed and the owner told me that they don't soak off acrylic because it takes too long and I'll be there all night into the morning. Then she proceeded to rip the acrylic off my nails using a cuticle cutter and a metro north card she asked one of her employees to give to her. This was the first time I had ever had this salon do my hands and will for sure be the last. After enduring 10 minutes of pain I finally told her I was just going to leave and she replied with yes you can leave. I ended up leaving and going to another salon and they were horrified at what they had done to my nails. I only allowed them to do 2 of my nails and I didn't even let her finish the pointer finger because I was in so much pain. As you can see she almost ripped off my whole nail on my pointer finger and you can see the peeling of my natural nail on the thumb. Acrylic should ALWAYS be soaked off! Don't let them do this to you !

Came here on a whim during my lunch break. I wanted a gel manicure with several colors. I know that's irritating but I felt she was annoyed the entire time even though she was upcharging me for it. And she really hurt my nail beds cutting my cuticles and made almost every finger bleed. On top of messing up the colors (I didn't want to further annoy her by correcting her at this point) it was just overall not very pleasant and not a great manicure