Nails"Plus in Surprise, AZ

This place is a hot or miss at times. I will go because it is close to my house and it is convenient. Frustrates me that one of the girls doing nails (first station on right) is CONSTANTLY on her phone. Not just a phone call but FaceTiming with who I am assuming is her boyfriend. She has an earpiece in one ear and mumbles with him the entire time! I find this completely unprofessional. Not sure why the manager allows this to happen.

Moved back to Surprise a few months ago. Tried several other salons and then came to Nails Plus. I always have amazing pedicures that actually last! I get my nails dipped and have always been happy with the outcome. I find the staff to be friendly and appropriately engaged. I have taken several friends and family with me and they are equally impressed. Highly recommend!!!

OMG what a fiasco. 3 times there and I will NOT return. Too much to say and honestly I don't want to banter negatively. Stay away and try another salon.

Never will go back to this salon. Been going here for over a year. I always make an appointment. Last two times my girl was busy with someone else. Waited the first time 25 minutes. Yesterday got to my appointment at 12:20, appointment was for 12:30. Once again she had just started a pedicure. Not only was she doing this pedicure she had her phone standing up on her nail cart and was watching a video. Most of the time she had her eyes on the phone. With her ear piece on. After 25 minutes I asked if someone else can do my pedicure. Mind you there were 3 manicurist sitting around. He told me that she was almost done and he would wrap my finger nails as I wait. Now at the salon for 40 minutes. I go back up to him as she has not even started painting the girls nails she was working on. I told the owner that I have been here since 12:20 for a 12:30 appointment and it is now 1:00. I stated once again that I need someone else to do my pedicure and I needed to be out of there by 2:30. He then goes off on me stating that I should not make an appointment if I don't have time. He also stated that one of her customers was 30 minutes behind. I said that is not my problem. He did finally have someone start my pedicure. As she started one of the other manicurist came over to show her something on his phone. She stopped and started texting and it was 10 minutes later when she started back up. The owner also made sure to tell me that the gal I had an appointment with may not due my nails if someone walks in. She will take them first. So needless to say I should have walked out of that salon. There is attitude there and the customer is not first, that is for sure. When they allow their manicurist to be on their phones when they have a customer is so wrong. Never ever will I go back there.

My family & I use to love going to this Nail Plus Salon in Surprise, Az until the last two visits. Due to bad attitudes which lead to poor nail service. This last visit the manager asked a rep to provide the medi/pedi. The rep seem mad about it. She was trying to sell me an pedicure option. I advised the one I wanted. She ended up w/ an bad attitude. Still to this day I don't understand why especially she shouldn't be mad over which pedicure service to get. She was extra rough. I ignored the bad attitude until we got to my nails. She burnt me two times while doing my nails. She got upset & said stop jumping because I moved my hands on the second burn. I told her cannot help by jumping since you burnt me twice & cut my cuticle. Then of course she burnt me again! I was done then. She took the towel she had folded under my hands & shook it hard towards me. The shavings flew on my clothes. She wanted me to react but I refused too. Instead I smile which made her more mad. It was time to pay, she was looking for a tip ... Hope she still waiing for it lol We all have not been back since.