Mass Flow Salon in Richmond, VA

I know two people who go here often and they told me try it because they aren't super busy as my other spot .. and I see why never again. Super disappointed.

Eye love Vianney! Ladies... our eyebrows... right?? The bane of our beauty routine! Raise your hands and your eyebrows if you've ever struggled with your brows!! Well, struggle no more. Let Vianney create your perfect brows! Beautiful brows frame the face like a gilded frame enhances artwork. You wouldn't want to see a picture of the Mona Lisa in a cheap, plastic frame! Well, that's where Vianney comes in, she's the Rembrandt of brows!! Of all the cosmetics, beauty treatments, facials, skin care procedures, hair cuts, mani-pedis... or anything else I've ever done to help enhance my features... this is the best thing I've ever done! Evvverrrrrr! Vianney is a professional make-up artist who made my brows go from "anyhowwww" to "wow"! I used to have great brows, thick and lush, but aging, 1990's tweezing, and over waxing left me with thinning, uneven, and scraggly brows. Then Vianney performed her magic and now eyebrow pencils are a thing of the past! I've spent so much money on eyebrow powder & pencils over the years... I wasn't great at making them even, it was time consuming, and I could never get that arch thing going and ugh... I hated filling them in!! Can I get a witness!!? But now, I'm out the door in a flash, make-up routine done!! Whenever I'd see a person with fabulous brows, I'd compliment them! "I love your brows!" I had always had "eyebrow envy" when I see other girls' thick full brows... no more. Now I have significant brows with no fuss!! And now I'm the one getting compliments! The procedure takes about 2 hours and Vianney is meticulously accurate and takes her time, showing you her progress before she completes the process. Her small station is clean and bright. And even during Covid, she kept everything immaculate. I was thrilled with the results! The price for her services are definitely worth it when you consider how much money you spend on products that don't last! She explained the healing time, about a week or two, and she gives you cleansing ointment as your brows initially peel. But after that, you'll be left with awesome arches and epic eyebrows!! I went for my touch up and it was a breeze. I won't go anywhere else! Vianney, I bow to your brow expertise and thankful you came into my life! Can I give 100 stars?? (One caveat: Vianney's salon is in the back of the main hair shop. The main salon is kinda dark and dingy when you first go in... but her area, in a separate room, is bright and comfortable. The main hair shop could use a facelift and needs to upkeep the restroom. This review is for Vianney's services exclusively.)

This place is a beauty parlor and a barbershop... I can't speak of the barbershop but the beauty parlor is not bad... the customer service is good, the prices are good, and they do a pretty good roll set.

I have decided to update my last review as things have improved there. The replacement barbers are friendlier and ask if you are waiting on a specific barber. They have repainted and remodeled on the inside. Most importantly, the cuts are clean!

Worst experience at any barbershop I've ever visited. First, no one acknowledges you when you come in. They will pretty much allow you to sit for hours without it. There were 2 barbers and 3 people to get cut in the room 2 were in chairs and I should've been next. One person got out of the chair and a little kid comes out of nowhere, he cuts the kid's hair and walks out. The barber didn't return for an hour and had an "appointment" waiting on him when he returned. Mind you this appointment called during the kid's haircut. The other barber has a regular walk in and asks "you need another cut already?" Finishes the guy in the chair and sits his regular. Turns to me and says "oh the were together earlier," little did he know I knew the guy he had just cut and knew they had not come together. I had just had a convo with the guy in the parking lot before coming in. Plus, if he was in earlier why ask if he needs a cut? The days of classic barber shops are dead. I drive further downtown and pay 25% more for a great cut and great CUSTOMER SERVICE. Although these barbers are skilled at Mass Flow I wouldn't recommend anyone going there unless you'd like to waste 3 hours of your day for a 20 minute haircut.