Image Enhancement Center in Richmond, VA

Very unprofessional service. The stylist Naimah stopped doing my hair to take another client which resulted in a wait over 30 minutes for her to restart her service on my hair. The installation (sew in) was poorly done that the band and closure were slipping the day of 2/3/22. I reached out to the stylist to fix the error; however, due to phone issues on her part she did not reconnect with me until after almost 2 weeks post installation after an initial agreed date where she wanted to fix my hair while she worked on another client yet again showing poor client and time management. Her message asked first if I still had the sew in which was telling that the installation was poorly done as a sew in should have lasted more than 2 weeks and the fact she figured I had taken it out shows her shoddy workmanship. I was never offered a refund of any kind to compensate for the cost of the poor install. Also, the service was incredibly slow. I arrived at 12:00pm and did not leave until close to 5pm. Almost 5 hours for a sew in is unacceptable. In addition, the stylist pulled the old trick of starting my hair enough that I couldn't leave without looking crazy and unfinished. A complete waste of money as I had to wear a headband or hat to hide the poorly installed closure and slipping band. I would not recommend Naimah for a sew in and she needs to address her time management and professionalism when dealing with clients. I have attached pictures below to show the work and issues with the install day of.

This was my first time receiving a blowout on my natural hair at Image Enhancement Center & I loved it! Nai'Imah did a great job & I could NOT stay out of the mirror LOL! She was very informative throughout my service letting me know of any concerns or tips about my hair. My blowout tends to puff up in the roots after a week, but this blowout lasted me a full two weeks WITH my curls still in tact.

5 STARS ALL AROUND!!!!! When I arrived I was immediately greeted and the energy was great! The salon was clean and COVID friendly. There were seperated stations, everyone wore a mask and the shampoo bowl and other areas were sanitized after each use. The music was also soothing but something you could sing to and enjoy. I was serviced by Monica and she was amazing! I have been natural for 8 years and in that time I have not allowed anyone to do my hair other than to trim my ends. Which has not been done since about May of last year. Monica was punctual, professional, and friendly. She also treated my hair with care and didn't just go in cutting without first asking. As a new resident of Richmond I am so happy that I found this salon. I will be back and I have already started to recommend Image Enhancement Center to my friends.

Amazed is an understatement. I cannot say enough good things about Image Enhancement Center and Monica. IEC fit me in last minute after the salon and stylist I made an appointment (2 months in advance) as over an hour late Monica was EVERYTHING one looks for in a stylist. She was ready at the time she gave (it was an hour and a half after I booked), she was professional, made light conversation, recommended a lovely festival in the area that day, asked if I was tender-headed and ultimately (most importantly) slayed my hair. Wash, blow-dry, braid down & curled my wig in ONE HOUR.

I've been twice now and I can say they are my go to place for certain services. Monica cut my hair and Michael bleached my hair and both times I've left highly satisfied. They will be doing my hair for my upcoming Nov wedding. EXCITED!