Lotus Nails in Rochester, NY

I've been going to Lotus Nails since I was in High School. Rose is an amazing person and even better nail tech. Even with prices rising due to inflation, the quality is still there. I figured I should probably share all the amazing sets I've gotten done for as long as I can remember. 10/10

Love going to Rose at Lotus. She is the only one who has done my nails since I was 17. She does amazing with anything you ask for. Then whole staff is amazing and they create a great atmosphere in the nail salon.

My favorite place for pedicures. The nail supplies they have are trendy. The owner and staff are friendly people. The chairs were very comfortable. The place is always very busy. They do a great job every time. I would highly recommend this nail salon to others.

So I get my nails done every 2 to 3 weeks I came to this nail salon for the first time ever on a Sunday. I got a pedicure and a gel Mani which cost me $89 in total which is insane. My gel Mani came off on Wednesday so that was three days. I came in to speak with whoever was in charge politely asking for a refund not for the whole thing just for my hands, my pedicure was still perfect. The lady responded so abruptly and rude stating that their policy said they could not give me a refund, so I politely asked her if I could see the policy and that I was not trying to argue and just conversation about the situation and she continued to get loud with me and told me that they did not have one which I saw as very unprofessional and according to New York State law, they need to have a policy in order to tell me that I can't have my refund when I stated this she made a call to another employee there and started doing the math telling me I only spent $25 on my nails which means my pedicure cost me $64 in which I have NEVER spent that much on a basic pedi...and was still not trying to refund me but at the end of the day it was not about the money, it was about the customer service in the way that this lady reacted to me asking her what I could do about this situation when I had picture proof of my nails being fully off again after three days. I've never run into a situation like this and I am just so shocked honestly because I feel I wasn't being treated like a human being in this situation, and was getting no understanding from this lady at the salon. I will never be returning to this salon again, and I do not recommend going here if you want to be treated fairly. I myself do nails and have never ever treated a client like this. I will once in a while go out to get my nails done for a little self-care, but this made me never want to do it again especially at this salon if I could give no stars I would.

I got a pedicure today and I can't remember the woman's name but she did and excellent job. This was one of the most relaxing and clean pedicures I've ever had. A lot of places I have gone too they've been too rough with the massage (and I am very ticklish) but she did AMAZING (I almost fell asleep lol)!. 10/10 experience for a pedicure , I definitely recommend.