JYL CRAVEN HAIR DESIGN in Canton, GA

Very disappointed in the fact that they stylist did not inform me of the price nor the process of what he was doing. I scheduled a cut/highlight and unbeknownst to me, he performed and charged me for balayage, 2 colors, toner, moisturizer and cut. I was shocked when the price was over $200 which is NOT what I scheduled my appt. for. I will not be back

Morgan is a great hairstylist.. Thank you, Patricia Blake

I went in today to get all over hair color and balayage highlights. During the time I was being worked on, I could tell the color was literally being "slapped" on my hair. I left with color all over my forehead. When I got to the chair to have my hair dried, the stylist acted as if she didn't have time to really style my hair and asked if I just wanted it blow dried. For what I had to pay to get my hair done there, I should not have left with hair color all over my forehead and feeling as though she didn't have time to even style my hair. Needless to say, I was not happy when I left.

I want to start out by saying that I have been going to Jyl Craven for years and have never had a bad experience. However today seem to be the exception. To be fully transparent the top half of my hair is blonde and the bottom half is black. I was looking for more summer color so I called to make an appointment and told the receptionist that I wanted my black to be turned to Brown and my blonde to be lightened. They scheduled my appointment at 6:30 PM at night and I asked the receptionist if that would be enough time because I understand with changing from black it could be a process. The receptionist assured me that this would be fine and there shouldn't be a problem. When I arrived the hairstylist seemed very apprehensive I did a consultation about my options. She mainly said that I could only get half of my hair done and I can come back another time to finish the rest. I was a little bit apprehensive but I completely understand how somethings like this can be a process and this was the only option. I asked her to check to see the next time I could come in so I could get the other half of my hair done. When she came back from checking she brought the manager with her and the manager spoke to me like I was incompetent and did not understand what a color process looks like. At first I was confused why she brought the manger back because I agreed to get the other half of my hair done another time. I tried to tell them that I understood and it felt like they were attacking me. They continue to belittle me and make me feel like I did not understand. It was humiliating. It caused a scene and it felt like people were looking at me as if I was saying no. I ended up leaving crying. No color or haircut. The most upsetting thing about this entire experience is how much I was looking forward to getting my hair done for the summer and how much I up until this point valued them as a business. They handled the situation extremely poorly even though it shouldn't have been a situation and they could've talk to me like I was a competent human being. I will not be going back.

Steer clear of JYL or stick to your guns! Here it goes: I went in wanting to get my hair cut and color balanced out. My actual color before going in was a tone lighter than my inspirational pic, pictured below (animal print jacket on) All I wanted was for the color throughout to be balanced out with some caramel colored pieces throughout: Perfectly like my inspo pic; as I myself was not at all far off from it. Meeting her, her overall demeanor was not very congenial; kind of short in conversation and standoffish. I figured maybe she's having a bad day, as I was too going in there. We all have those! But how I was treated that day and the next, proved that she's just that way all the time!? I showed her the inspirational pictures- color and cut - I informed her what my hair has a tendency to do, go red and I hate it: She briefly looked at them once and went and mixed up the color: She put maybe three foils in and then left me in the hands of a kind guy (with the mullet) who finished the foils; another girl washed; kind mullet guy came back and blow dried my newly ugly colored hair. I kindly informed him that I did not like the new muted orangy blonde biolage, as it was NOTHING like the picture I showed. I asked to please make it look like my inspirational pic: He, Not JYL, took me back and washed a toner into it. THEN another girl washed it and kind mullet guy came back and blow dried it just a little to see if I'd like it and again I did not, because it was not like the picture, NOT EVEN close, so he went and got JYL. She did not look amused and stated that putting another toner on it will only make it darker with red coming thru. So I again, asked for it to be darker, JYL cuts it maybe 3-4 times with the scissors, giving me the ugly shelf haircut picture with the crying face, (NOT AT ALL) like my inspo pic I showed her! Sends me back to a different girl who washed in a toner. I was not happy with that now darker orange ugly asss biolage! Now a DIFFERENT younger girl, who one could tell was new, did not even know how to properly blow dry hair to even give it body & style! I was nice and informed her how I'd like it blow dried using the roller brush and then teasing it to give my hair body and style. She did not have the coordination to do it, she was yanking my hair! The lady in the chair next to me was looking at me with her eyes wide open with a mortified look on her face as well! NO JOKE! I ended up being staticky with my hair sticking to my head! Showing off the hideous shelf haircut that JYL DID! I asked this young newbie to put some 'half beachy curls' in to try to make it look somewhat stylish: She kept the hair on the iron for what seemed like 30 seconds, which we know can burn off hair and severely damage your hair! I did not like it and I had her brush it out! By this time, I was fuming! It took everything inside of me to keep 'The Kraken' from raging! I did not want my hair to fry off with color and processing. I needed to go home, calm down, then make the phone call to have them fix it the very next day! The whole day, how I was bounced around, how I did not get what I showed pictures of, and being charged $320 (base w/o tip) nearly $400 for something I hated and did not ask for, was utterly unnerving and outrageous! I was MORTIFIED! Going in the next day, I thought that JYL was going to be fixing my hair, seeing how she is the one that screwed it up in the first place! She had the audacity to ignore me, not apologize, and I was pawned off to another stylist named Ansley. Ansley was nice and fixed my crappy haircut giving me close to the hairstyle I had originally asked for, having showed her the same inspo pictures I showed Jyl. Ansley just simply darkened it which made it another darker shade of orangey brown red! I chalked it up to a fuuuuck it and said I'm never going back! I'm WARNING people and going on the hunt for someone who knows how to properly handle my hair AND has a proper level of professionalism as well! I would love to GET SOME OF MY MONEY BACK, as what I'm rocking right now is not even close to what I asked for! I believe you, JYL, need an attitude adjustment and a refresher course in either Customer Service / Business Management 101. JYL, you could have at least had the common decency and proper level of business decorum, to at least come up to me and apologize; say your sorry and that you do not have the time to fix it and make it what you wanted,' but YOU DID NOT! You ignored me as I glared at you! People, She may have her name on the sign, but she does not know how to give you YOUR DESIRED design! Steer clear of JYL! --So are you going to do right by me and offer to give me some of my money back? I'll be happy to come in and show you what I look like and to discuss this with you in person.