JCPenney in Queens, NY

Circa 2010 and earlier, JC Penney's Worthington collection was my go to for work clothes. Maybe the closing of the Herald Square location was a warning that things were going downhill and fast. I'd stopped going to Penney's for a while and when I returned, things were...different. Sad. The 1 and 2 star reviews here sum it up lovely. I'd recently ordered a few things from Penney's. The quality was so poor, I returned all but one item (on the fence about whether or not to return that one as well). Went to the Queens Blvd location. Two different employees seemed not to know where I was go to to return items. I went to a cashier who told me I was supposed to go to another counter. I said, great, thanks, I'll go there. But, then she said she'd assist me because it wasn't busy. I thanked her. She then tells me she's going to put my refund on a JC Penney gift card. Offered me no other options, like, refunding the original form of payment. I said, no, I'd like my refund back on the card used to make the purchase. At first she resisted. Lied and told me I could use it anywhere (JC Penney gift cards could only be used at JC Penney's and their affiliates). I'd had the clothes less than 24 hours when I returned them. It's not like I was trying to return them after two months sans receipt. When she realized I wasn't going for the okey-doke, she told me she'd refund my credit card. I take out my card and she snaps at me. "SWIPE YOUR CARD"! I felt like Whitney Houston talking to Wendy Williams. "Who are you talking to?...", lol. But I managed to tell her, with a smile, "you don't have to be rude. I just want to make sure this is the card I used for this purchase." Then, her boss comes over, praises her, and tells her she'll be nearby if she needs help. Hmmm, okayyy. Was it my not blindly accepting a JC Penney gift card that made her feel like she had to intervene? I've purchased from Penney's, maybe, three times (including this purchase) in the past 13 years! A Penney's gift card would be useless to me. Beneficial to JC Penney as they'd get to keep my money. I'll bet their cashiers are encouraged to give refunds on gift cards so JC Penney can keep that money. They've been struggling (bankruptcy filing in 2020) and apparently still are (Sephora has left JC Penney's for Kohl's). Seems only a matter of time before this Penny's location goes out of business. I'm watching my statement like a hawk for my refund. JC Penney's clothing is now on par with Rainbow. At least with Rainbow, you know what you're getting and paying a fair price. Do not pay $30 for $4.99 items.

JC Penny's is going down the drain. They had people waiting outside so long when they didn't open on time. We left and returned. When we returned my daughter went in for a look around and I sat outside and waited for her. She came out empty handed. I remember the last purchase I was going to make the lines at the one check out were so long I put the items back and left. I think they need more employees and employees that arrive on time. I may go back next visit to the mall if they are still in business! I always liked the reasonable price clothes and jewelry. Although my earrings were repaired twice by my daughter!

DON'T WASTE YOUR TIME! Horrible! Not that the actual merchandise is horrible, but if you plan to actually stand on line for less than 1/2 hour, forget it. I can't even tell you how many lunch hours I've lost standing on that check-out line, only to have to put the item down and walk away without it. Management is AWFUL and disrespectful. I've finally decided never to set foot in that garbage box again. (The Queens Center Mall location is the only one I'm talking about here.)

We go to the store all the time, even have the credit card. It is ridiculous you have to pay for the paper bag. They have the worst quality ones without handles, when you get to the parking lot us destroyed already.

First of all, I have my appointment for 2:30 on June 16, 2023 here in JcPenney Salon. Then when I got here, it is closed, suddenly and the most updated JcPenney app is MISLEADING that it never tell me that JCP Salon is closed! Also, I called this number +1 718-592-1800 and pressed 5 for JCP Salon, and redirected to the lady as a calling representative. As I told her I have my appointment so, she suddenly started YELLING at me that is closed, is closed. She just doesn't care whether I feel pissed off. "Sorry" is NOT ENOUGH!!! I TOOK THE Q38 BUS waited an hour and took me another hour to get her through the thunder showers, and that's how I get- her fucking attitude! I did not even deserve that attitude as I felt pissed off that time!!! I believe she treated me badly. And because of her attitude, I closed my JcPenney account over the phone here In front of this Jc-HALF-Penney hall, as of June 16, 2023, so I ensure I'm not coming here this part of the Queens Mall anymore. Now that's how I saw more and more JcPenneys are closing in the electronic newspaper, saying it started closures from January 14, 2023, while at that day, I felt surprised and somewhat pitiful for them that my formally favorite stores are closing down. Now I am no longer feeling sorry for JcPenney because of caller representative's attitude I received over the phone in regards to my appointment. Bottom line here, not coming here to even shop since I closed my JcPenney rewards account!