In Touch Salonspa in Fort Wayne, IN

I'm rating this one because I will not recommend getting lash extensions there for the third time they keep charging me different prices every time I get my fill in. Lash tech takes so long for a fill in and the result is so bad.  I've been getting my lash extensions since 2018 and with this one I will never go back at all!!!

In Touch Salon and Spa appointment was incorrectly booked by desk person, so the stylist was rushed and careless. I usually really like my stylist, but she seemed caught off guard by my color choice, almost like she wasn't prepared for full color? She then conspired with her assistant on how to charge me, but didn't clue me in.
The stylist put such a scant amount of hair in each foil (Price per foil $5-10 each) while pulling so hard I had to tilt my head. When she was finished, the weight of all the foils pulled down on my hair so much I could feel my pulse in my scalp. Ouch! I didn't want to bother the stylist who had moved on to work on another client, leaving me with her assistant.
Got it rinsed, then color put on, with fewer foils, thankfully, (which the trainee tugged out instead of unwrapping)
The "assistant" who is actually just a trainee, didn't get all the conditioner rinsed out after the final wash, but she shampooed it twice in a row for some reason. My scalp is tight and itchy now. It hurt when the stylist was brushing and drying because the unrinsed conditioner was making the hair stick together as it dried.
    Price was $295. I asked if prices had gone up, because YIKES. Desk person mumbled, "Looks like you got retouches, lift, process..." then asked if I wanted to schedule my next appointment. I said "Definitely not."
After I left, I noticed just how filmy my hair was at the crown.
Also, upon closer inspection, it looked like someone drew with marker along my hairline.
I was late to work already (not knowing my two hour appointment was going to be four hours) plus I now needed to go home and wash off my forehead, neck and hands.
Overall, the stylist seemed rushed, scattered, and the trainee seemed like she was just killing time until the stylist could come back. I did not receive the typical complimentary hand massage, which I had been looking forward to. (I was also informed the shampoo and rinse is considered complimentary. Hahaha!)
I had scheduled the appointment with a particular stylist because I usually really enjoy how she does things.
It was a terrible experience.
Overpriced, careless, and condescending  "customer service". Told the manager my hair was just okay. I asked for a partial refund since they were not transparent with pricing, and the service was so half-assed. She said "Since you LOVE your hair, we can't give you a refund." Basically gaslighting, as she repeated how "happy" I was with my hair. I corrected her several times. During our phone conversation, when asked why they didn't notify me it would cost twice as much, the manager literally said they don't mention price to clients because they don't want to offend the wealthy ones who might say "You don't think I can afford it??"
As a lot of women understand, I was trying to do something to replenish my reserves. Instead, I felt treated as an inconvenience, served in a half assed manner, then utterly blindsided by the price.
Very disappointing, and draining.
Apparently it was considered a double process, which I was just expected to know and was then made to feel stupid by the manager when I asked. Thankfully, she educated me all about scheduling procedures, color pigments, processing, rich people, trainees, blah blah blah.
The stylist did explain how the purple may continue to rinse out over the next COUPLE washes. Seven washes later and I am still ruining my shower curtain, pillow cases, shirts, etc. I have used numerous cotton pads with coconut oil trying to get the color off my neck, back, shoulders, and hands.
Never going back there.

Went in with reasonable expectations - I had booked a shampoo, blow dry and style for my high school aged daughter. Ran an errand for my daughter while she was in the salon - when I returned my daughter was in tears - Ginger had not washed her hair, or obviously blow dried it, nor styled it the way my daughter had explained. Ginger then insisted she was in the right, and my daughter was in the wrong. EXTREMELY unprofessional. I went to pay and was charged for a shampoo, blow dry and style regardless of the fact there was no shampoo and no blow dry. I asked to pay for only a dry style. Ginger insinuated I was going to walk out without paying, even though I was insisting I would pay for a dry style and simply asking why I would pay for services I did not receive. Ginger then said I was a "bad" mom as a "good" mom would have been there for her daughter's hair appointment. That yes she was judging me and she was just taking it upon herself to tell me the truth.  Ha. Obviously she doesn't have teenage girls, never mind I am running around town for this same teenage girl. The unprofessional comments that came out of Ginger were remarkable - appalling to say the least - and quite embarrassing for the salon owner if she knew what her "senior" stylist said or how she treated a client.  I ended up just paying for the shampoo, blow dry and style to just make Ginger and her sanctimonious attitude cease to exist in my life. I do recommend to AVOID AVOID AVOID.

I don't live in Fort Wayne, but my family does, so I've stopped in here multiple times when I've been in town and needed a haircut. I've never had a consistent stylist, but I feel this is a good place to go for a solid haircut. I've had good experiences (hence the repeat visits) until my most recent visit. I went a couple weeks after they re-opened due to the shutdown. Props to them for taking safety guidelines seriously. I had to sign a waiver, wear a mask, be screened at the door, and stay 6 feet apart from all other patrons. I missed being offered a drink, but I understand why. However, this cut and color was not good. Color was dull and I got some weird layers that I did not ask for and am still trying to grow back out. I had to get home and I knew I wouldn't be back for a while, so I didn't make a big deal about it, but I was disappointed and I may look somewhere else if I need a cut in Fort Wayne again. However, I have a much longer positive history with them, so they still get four stars.

Ok hair cut but the color was horrible. Talked with the manager went back and tried another stylist to fix, but that stylist seemed annoyed from the beginning of our conversation. I left without having her do anything. Manager called, which was good but I didn't want to go back for a 3rd time.