City Nails & Spa in Baltimore, MD

I've been here a handful of times in the past year and my experience has been progressively worsening each time. I get the impression that the experience is different depending on whether you're a regular vs someone who drops by once in a while. I've come with pre booked appointments and other times as a walk in. If I'm coming as a walk in, I always ask if they have availability, and they always say they do. However, the experience always feels rushed. They will seat you immediately, but each stage of the nail removal/manicure is protracted as they try to manage you amongst other clients. I also don't like the fact that my fingers are left soaking in acetone for 10-15 minutes while you're breathing in the fumes. Other places I've been to will use a cotton wool and wrap your nail in foil. My other issue is how rough they are with the dip manicure removal - several times the tech caught my cuticle with the drill, once causing a small amount of bleeding. I honestly did not even care that she didn't apologize, but was more irate about the fact that the mistake kept being repeated. I try to warn them beforehand that my cuticles and nails are sensitive but not sure this is being factored in. At one point I did make my irritation known, after which I noticed that my tech and the one sitting next to her started talking in another language and laughing several times. This could have been a total coincidence but left me feeling very awkward. Overall, I've had several disappointing (and painful) experiences here, and sincerely hope they take my feedback onboard and make changes. The space itself is lovely and spacious, and they have huge potential.

Worst acrylic gel refill I have ever gotten. Within the first week 3 nails broke and almost all nails were chipped.

I was welcomed in for a walk in and sat for 20 minutes before being spoken to again, once I got seated the tech reprimanded me and told me not to ever take off my own dip and pointed to a nail that had broken (not by choice). I had been desperate to get the old dip from another salon off my nails so I went here since it was close to my home but I was shocked by the high price for the dip removal and a regular manicure since I normally pay less for regular pedicures and that much for gel. Also, the tech got mad at me for my thumb not being in the perfect position but due to the natural curve in my thumb (hitch-hikers thumb) but I was struggling with what he wanted from me. Overall, I felt like I was it was not a very warm and welcoming experience, it was expensive, and my manicure didn't turn out that great probably due to something I was doing wrong based on the attitude of the tech.

I was in the neighborhood and needed a pedicure. I was greeted warmly and seated immediately. My technician was Tanya and she did an excellent job and was meticulous about each part of the service. I would highly recommend this establishment and would not hesitate to ask for Tanya.

Let me say this... we all know how it goes at the nail shop , right ladies ? They really don't listen to us too much and some are just doing their job not actually forming a lasting relationship . This is not the place . It's a family and they treat you like family . They still don't listen all the time but if you go back they start to get it ! Lol it's like talking to your mom! They are always right! However they do amazing work and if you are patient they are very interested in learning your style . They are concerned about making your experience unique and give you what you want ! I feel the prices are comparable . They give you a spa experience ! You can sip water or other your choice ! The mani / pedi and as for me the SNS dipping powder ! Now I like to wait out the two weeks to see how it really comes out ! See for yourself !