A Plus Nail Spa in Raleigh, NC

This is my "go-to" salon. My mom and I go to get our toes done and I go to get my nails done. They have done some absolutely beautiful nail art for me on my toes and fingers.
Very warm and caring staff. We always feel welcomed and are treated very kindly.
If you're looking for a place to get your nails done- this is where you want to go!!

Absolutely beautiful nails done by Tiffany (I believe that was her name). She was precise, didn't hurt me once, and followed my reference to a T! I'm not a big talker when getting my nails done and she allowed me to just sit and enjoy my manicure. I came in with short, untreated nails and left with a beautiful set and healthy cuticles.

If you're looking for fast, mediocre service then this will do. Every single time I've gone in they have rushed through pedicure and manicure. So much so that they have literally cut either my toes or fingers EVERY SINGLE TIME. No joke, I leave there every time with a cut. Before going, I think to myself "it won't happen AGAIN" and it does. Do they discount service when they cut you? No. So you've sat through rushed services, they do an okay job nothing to call home about, and then draw blood and they don't say anything about it and charge you full price. Oh, and it's also not the cleanest salon. The last time I went they were using the same towel they used to clip my nails to rub oil off my hands. So I had nails and skin all over my hands! At one point I told her to use the other side of the towel. They also don't wear gloves. I've experienced nice welcoming employees, none of the rudeness the other reviews talk about. So like I said if you aren't looking for the full relaxing experience and just need something quickly done. This place is fine for that.

If only there were a ZERO rating. If only.

What are the basic and major problems with this nail salon? I will try to answer these Q's as precisely as possible.

1)  Kasey - the 1st person with whom you come in contact when you make an appointment. A nastier, more arrogant, angry person you'll never meet. She's related to the owner?!
The WORST- when you're actually in the salon and she picks up the phone, if the person wanting an appointment asks her a Q, which she deems STUPID, she answers in a snarky tone and when the convo is finished (after the FUTURE customer of the salon makes the appointment) Kasey bashes them to the customer she has at her station!! Making her customer and others very uncomfortable. She does this too often!!
She's also the 'greeter', for lack of a better term. I've been a customer since 12/2021, coming in every two weeks for a gel manicure, and to this day she makes no effort to even acknowledge that I've entered the salon, much less say "hi Liz.' She knows my name she's had to say a couple of times, unprompted. Her disposition is indicative of a miserably unhappy human being and I don't need that in my life. ENOUGH!

2) John - the person who has consistently done my nails, both on my hands and feet. Every two weeks I have made an appointment with him for the last 8 months. He, along with Kasey, have on at least 4 occasions shown a blatant disregard for my time by not honoring my appointment time. I've had to wait up to 40 minutes bc he had already started acrylic nails on someone else! Apologies? A couple halfhearted, without ever saying "sorry". Why even bother taking APPOINTMENTS in the first place.

And then there is "oh you wanted a manicure?" when getting acrylic nails. DUH! I have been getting manicures EVERY TWO WEEKS FOR 8 MONTHS! What would make you THINK that, that had changed? Did I ALL OF A SUDDEN GET MAGICALLY DISAPPEARING CUTICLES AND DISAPPEARING TINY BITS ON THE SIDES OF MY NAILS?!!
This last time with acrylic nails from my last visit, in need of cutting, clearly, bc John said "you want nails cut, yes?" To which I responded "yes, half", meaning half the current length (this went well with no misunderstanding, but it will come up later in this review.)

3) John's Filthy Station - management (RYAN) should be on top of this. Dust and who knows what, left from previous customer(s), especially on the cushion where you rest your wrists. And can we talk about the filth and polish inside the gel lamp(s) he uses? I can't imagine they've ever been cleaned, since they were bought.

And general cleanliness - after working on my nails (gel or acrylic) dust and other particles are scattered EVERYWHERE. Brushing them away takes care of some of it but not all of it and since John DOES NOT use gloves, (that he could discard before he puts oil my nails and cream on my hands), with his unwashed hands that still have particles and dust, he applies both oil and cream to my nails and hands. Are you getting the picture? I'm feeling the grit being rubbed all over my hands and up my arms! The only saving grace here is I get to wash my hands once he's done!!

We're coming to the END of this review! Finally, right?!

Paying Time Yesterday!

After John "filled" the outgrown acrylics and not given me a manicure, I go to pay and he says "$40" and I say "$40?" and he says "$35 for fill and $5 cut your nails". Have any of you ever been charged for getting your nails cut whilst having acrylics? Off and on for the last 30 years I've had acrylics and I've had them done in NY, London, Paris, Mexico City and San Francisco and I have NEVER been charged to have them cut down, whether it was a little or a lot!
This was the the very last straw; BEING RIPPED OFF!!

Final thoughts:
Just bc a nail salon is around the corner from where you live or work, if it's this bad, it's worth your time to drive elsewhere.
I've always loved my time having my nails done. It's a mini vacation I give myself. I work hard and I deserve to relax and enjoy the experience. This is the antithesis of JOY!
THE END!

Last time I was here I had to wait an hour when I was told the wait was 15 minutes.

I was told to call for an appointment and there would be no wait. I showed up on time and was put in a pedicure chair. 45 minutes later the water was cold and I wasn't close to having a technician as there were 2 others ahead of me in the same position.

As I walked out I mentioned to the owner that I had made an appointment and wouldn't co tinge to wait. He just shrugged his shoulders.

They do reasonable work but my time is too valuable to be treated this way. I WON'T be back EVER.

I gave a one star as there was no do not waste your time or money.