Amazing Nails Spa in Raleigh, NC

Speaking for my wife's experience:

Worst nail experience of my life!  I don't get my nails done often and don't know all the correct techniques. I always wear my natural nails but a couple of them had broken off. I wanted to get extensions but not acrylics. When I did my research, I thought gel X would be a better option for me. I called ahead to set an appointment and to see if they did GelX. The technician on the phone said it was best to come in so she could see my nails.
From the moment I walked in I felt uncomfortable. The older male technician looked at me like I walked on his new carpet with muddy shoes. He sat across the room and asked if I needed help. I told him I wanted a manicure and began looking at the menu to make sure they had want I wanted. I asked him if the gel builder from the menu was the same thing as GelX and if it could be used for nail extensions. He did not understand me. At the same time the technician I spoke to on the phone came over. I showed her my nails and explained everything again. She agreed that the gel builder was a good option for me, she said extensions could be added on the broken nails, but the other ones looked good. I even showed both of them a picture of exactly what I wanted.
I was so happy that I would be able to get the look I wanted.
I sat down in the chair to get my nails done by the male technician. Once I sat down he never had an ounce of customer service. He didn't ask how I wanted my nail shape, he didn't ask what I previously had on my nails. He just went in with a buffer and started taking the polish off. I didn't like this. I was worried that it would really damage my nails, but I didn't say anything. After he removed the polish he looked at my nails and said "Eh-your nails are all uneven do you want me to add extensions to them." I said yes assuming he was referring to our earlier conversation. Dude pulls out the box of acrylic tips for me. I explained again what I was looking for and re-asked about the gel builder. After stripping my nails, he says that the gel builder cannot be used for extensions. At this point, I realized I would not get the look I wanted and was was ready to go.
The technician never offered another option or suggestion. He just sat there and looked at me crazy. I didn't want to walk out with my nails half done so I opted for a simple manicure and polish. Technician reply's with "Oh now you want a manicure" the manicure was done like he didn't want to touch my hands. Dipped it in a little solution, did my cuticles, put a lil lotion on it, washed it off. When it came to the color, he literally slammed the guide on the table next to me. When he brought back the polish, the package said gel polish. I asked him if it was regular polish. He said yes, I asked again just to be sure. He got loud and said Gel Polish/Regular Polish while pointing to each bottle in the package. I did not know that they come in the same package. After that I changed my mind. I got a clear polish to get out asap. The technician made me pay before he would put the clear polish on. And he ended up leaving for a smoke before my nails finished drying. I will never go back here.

I went to this location because I needed nails for my bridal portraits and my regular salon was closed. I asked for ombré French nails using dip; which I know is hard to come by. They said the couldn't do that with dip so I asked if they could do a regular French tip with dip. The older gentleman in the salon stated that he could do regular French tip look with dip powder, so I agreed to that. He began prepping my nails but did not ask what shape I wanted so I thought he would do that later. He began the dip process to create the French tip and had some issues on a few nails which caused the powder to become thick and bulky. Instead of him starting over he tried to salvage them. Long story short, I figured the nails would look mediocre just from watching the dip process and I was right. They were a bit misshapen, lumpy, and very thick. I was never asked what shape I wanted and for this general purpose, I just needed some nails that would photograph well enough that photoshop could assist. The total for my nails was $50 if anyone is wondering.

This place used to be such a great place with workers who did excellent work, but there was a change of management around 2017-2018 and it has not been the same quality since. I'm sure they can do basic acrylics and manicures well (I did not experience a pedi) but specialized attention to detail is not an attribute that I observed in the last few times I've been since new management (this includes a long period of time between trying them after new management until now).

Don't waste your time. I asked them to fix one spot where the dip didn't even meet the nail bed. He tried. But it looked the same. He said I didn't know your expectations so high. My response my expectation is for you to do the job I paid you to do.  Par. Par service is what I asked. Now I'm heading to another spot to fix this crap.

I happened into this shop on my day off from work and they did an incredible job in my nails!  I haven't been this satisfied with my nails in months!  I will definitely be back. Absolutely worth checking out!

Consistent client & my nail tech Henry out does himself every time ‼ My birthday nails were amazing, these had to be seen‼