Zoom Tan - Tanning Salon in Tonawanda, NY

Terrible corporate level customer service. Be aware of membership scams, and also their online system conveniently not working in order to successfully cancel your membership

Only reviewing spray tanning equipment since I don't UV tan (and you shouldn't either!). As I've said in other Zoom Tan location reviews that I've done, I don't like Zoom Tan as a company (they keep closing the locations that are close to me) but it's what we've got (and is only $20 bucks a month so really what do I want, right?) so let's make the best of it. This location is located next to the newly opened Dollar General. It is generally easy to get in and out of (ample parking in the front of the store). The spray equipment is older Versa Spa rather than my beloved Norvel equipment that used to be at the Sweet Home Road location (now closed). Rooms are generally clean, equipment usually working, and little to no wait when there isn't a promotion going on. Staff I've encountered have been friendly (there isn't much interaction, however...phone number, finger scan, what level do you want, here you go, room #...). Sometimes they will mention sales/promotions or try to upsell you on primer, clean feet etc. but again, not usually a hard sell, just an ask. Overall, fine for what it is. No cash accepted.

Stephanie in customer service is AWFUL! Very snippy and rude. Put me on hold in the middle of me talking while trying to get information about a certain location. I told her about the reviews saying that the spray tan machines are always down and I was wanting to make sure that they are working because I need to spray tan next week before my wedding. She fought me over and over when I asked if she could call them to verify that they are both in service. She also told me "I can't predict the future and tell you if they'll be working next week or not." Obviously I know she can't predict the future, but she could have called the location I was asking about without me having to try to convince her to 5 times and could have been more encouraging about them working next week. WILL NOT be going here solely because of her.

We all know tanning is bad, but in Buffalo the sun doesn't shine some months. I decided to get a pick me up and some color. They have a cancel anytime unlimited package for under $20 a month. There were plenty of other packages to pick from as well. Having never been to zoom tan before it took me a little time to get started and the sales agent was very patient, upbeat and helpful. They only have stand up booths so if you're looking to lay down you'll have to pick a different tanning salon. The place was clean. A must for tanning. Music was poppy and upbeat. Overall a great experience for quick sunshine. For those less interested in the UV booths, they also have spray tan packages available!

PLEASE READ BEFORE TANNING @ THIS LOCATION!!! Absolutely disgusting more than once have I gone to this location and the Rooms have been filthy you go and try and find someone and no one is to be found! Actually twice in a row, that's the only reason I took pictures! Yes that's human hair and some kind of lotion on the floor! I tried to contact the complaint department it is an absolute joke. All I wanted was some type of compensation for both times the rooms looked like they weren't cleaned for the entire day. Which I'm sure was the case. If you're going to go go to transit road location. You're customer service is horrible simply asking for compensation when I have the picture they absolutely refused and said something like will won't be threatened of you posting pictures extremely rude and annoying. Bottom line this location is absolutely disgusting beyond words!!! If I could give you a zero I would. Hours and hours wasted with customer service just to be insulted. Please consider this next time you want to go for a tan especially at the Tonawanda 14150 location. Thankfully we have places like this Matthew Mayer