Zoom Tan - Tanning Salon in Elmira, NY

More than happy with my experience. The girl working was very helpful and patient when I asked a million questions about lotions, tanning options, plans, etc. ​Very clean. Will be going back.

I love this business, super quick and easy service, the staff was so helpful on my first day in and very thorough in their tour of the facility. Super personable with sales I got to giddy with an employee about a new tanning face lotion that came in! So confused on the bad reviews this is an awesome place with awesome staff and even after I ended my membership, I come in on sale days now and they still have my tanning info and it's really such an easy process, the standing tanning booths with the fans and music make it such an enjoyable tanning experience. 10/10

I seldom go online just to post a negative review! However I am beyond irritated with Zoom Tan. I am completely disgusted with them as a whole! Last night I stopped at the Elmira location. The girl behind the counter talked with me about a lotion that was one sale. It was sitting on the counter with a hand written sign that read 19.99. I asked some questions and she told me how it was her favorite. It was better than the one I was using I was told. We talked about it for several minutes....right down to smelling it and assuring me that the smell didn't have a nasty after smell like some lotions. After reminding me it was the last available bottle at the price of 19.99 she sold me. I told her I would take it. When she went to ring me up....I was told that she was sorry...it was no longer on sale. She then removed the sign. I was flabbergasted. I asked if she could call someone and explain that she just convinced me to buy a product and it was ringing up a different price than I was told. She then made a call to the "corporate" office. It was a very short conversation. She hung up and told me again that she was sorry. There was nothing she could do. I proceeded into the tanning area to tan. When I came out I told her that I was going to call myself, and she handed me the bottle so that I could take a picture of it. (I wanted to make sure I told them the correct lotion) I called the "corporate" number and spoke with the night manager named Lisa. She was far from friendly and basically said what ever. The only thing that she could do was to call the store and tell them that it was no longer on sale! No attempt to offer an apology or anything. She was cold and made sure that I felt like I was wasting her time. It bothered me all night long. I know that mistakes are made. We are all human...HOWEVER.....when a store has a sale sign up....the employee tells you how wonderful it is and talks you into buying it...and then says oh wait we are gonna take it off sale now....who does that??? There are so many things wrong with this situation. To top it all off...I went to the Zoom Tan Corporate Facebook page. It would not let me send or post a comment. I really wanted to talk to someone other than Lisa! I left a comment on a picture that they posted showing a lotion sale. I wrote what had happened to me. Not one single person contacted me! They deleted my post and blocked me so I can no longer comment. (I know this because I went onto my work page and was allowed to comment) I have been in customer service for years! I read all comment to all of the stores that my company has...I could NEVER imagine acting in such an unprofessional way. I would have at least expected an email back! I came to Zoom Tan because they bought out Tanning Bed and my account transferred over. I have learned that Zoom Tan is not the kind of company that I want to support. Once my package is over I will find a new place. I also will make sure that everyone knows how awful of a business this place is. For the record.... I know that the girl at the store did not purposely try to falsely sell me something. I understand that mistakes happen. Regardless of that mistake...a business needs to be able to make their mistake right.

I had the spray tan package and I ended up cancelling after a few months. It was a bit misleading when I was told it won't come off on anything and within a few weeks I felt like I was leaving a trail everywhere. It stained clothes, sheets, towels etc. I also always felt like one of their machines weren't working properly or just out of service completely and this is a brand new location (I visited within a few weeks of opening). Then one day the associate asked me if I was interested in "Double Dipping" where I would tan in a booth then pay $2 more to get a spray or vise versa.......NO I'm getting spray tans because I don't want to be exposed to the UV..... Come on.