YaeHairCare in Harrisburg, PA

I booked an appointment with Yae 3 weeks ago ahead of my birthday on 9/8. The morning before, I'm preparing for my appointment and I notice that the location on my confirmation email is showing an entirely different state even though the stylist it says I booked with is "yae CHARLOTTE". So I reach out first thing in the AM to confirm that my appointment was indeed in Charlotte. Yae texts back and says she *forgot* she had to stay home to wait for the mechanics to come fix her AC. Cool, I understand things happen. Not sure how you *forgot* to inform the people who booked with you that day, but I guess informing her clients wasn't a priority for her. I'm sure that if I hadn't reached out myself I would have shown up at the salon and been stood up. I tried to be flexible, let her know I could come later once the air was fixed but that my bday was the next day and my flight left the next morning at 9 AM. She told me to give her an hour to sort things out...4-5 hours pass and no update so I follow up. She's like I don't want you to feel like I'd ever do you no kinda way I didn't expect this to happen. Still, I'm keeping it cool...still no resolution, still barely responding so she did INDEED do me that kinda way lol but still, I'm keeping it cool I message her again like I have full grounds to leave you yet another bad review but instead doing that and potentially hurting your business, I'm going to offer you grace. Never met this girl a day in my life, but business owner to business owner, I offered for she and I to sit down over lunch to talk through why clients are continually having such poor experiences with her and to share systems, softwares and strategies along with info I've learned through various coaching programs to help her get the business running smoothly and to repair her reputation. I let her know she's way too talented to be out here moving like this. She ignored the message and offer completely. Lol but sadly enough, some people don't want to/be do better, they wanna cap and flex on the gram She just responded saying she's having a bad day and yadayadayada as if that's an excuse for completely ruining someone else's BIRTHday who choose you of all ppl to do business with. She offers to accommodate me some other time and I ask "are you offering some kind of incentive to rebook? Like a discounted service" (which, if she was a professional, is what she SHOULD be doing to anyone she inconveniences and leaves hanging) ...no reply. This was 3 days ago and still no reply yet yesterday she's on IG advertising that "walk ins are welcome" lol like girl what about the people you stood up?! Yeah you can offer to reschedule my appt but I couldn't reschedule my birthday, sis. So what are YOU going to do to repair my trust in you and to incentivize me to give you another chance. Nothing. So here we are. Grace didn't work, plus this is clearly a pattern for her so let me just tell it like it is and exactly as it was. 0/10. Do not recommend.

0/10 Do NOT I repeat Do NOT ever go to Yae .This stylist has the worst customer service I waited for hours with and appointment and still pawn me off to someone else to do my hair even though I had a scheduled appointment with her . My niece came to get her hair done drove over a hour for her services for her to say that she couldn't do her hair because it had oil in it . Meanwhile her mother call and asked how to prep her hair it was detangle with conditioner as she was told . She also attempted to charge this 9 year old little girl with above shoulder length hair $150 for a blow out when the price is $75 . She is a complete scam and everyone should report her to the better business bureau and cosmetology board because I sure am !

Got a steam silk press and service was amazing and timely. My hair looks healthy. My first visit and will be going back. Excellent service

Yae is the absolute best! She's literally the only person that grows my hair super fast. She is definitely gifted. Time isn't always the best but I never expect to be in and out when getting my hair done so it's understandable to me. For the benefits of my hair I'll never stop coming to her. I started coming to Yae maybe 2019 when she was in Noda. I cut my hair October 2022 April 2023 my hair has literally grown back from where it was before cutting.

I went to Yae a year or so ago and the BS started with a text asking if I can come in later...sure. I get there and she's not there, no one is. I wait 30 MINUTES and she finally arrived to open. This is at the previous location. I still had to wait for them to come in and she finally had someone else wash and blow dry me (her youngest daughter who is clearly still in high school and not a licensed professional). meanwhile Yae starts another client and sold waist trainers and knock off Louis Vuitton belts to random people walking in all while I waited. A simple silk press took 3 hours....THREE. The silk press was fine..:nothing special about it. Fast forward I booked another appointment for a sewin, got a text saying she doesn't do sewins but someone else does, despite Yae being an option to book a sewin with on their website. Anyway this was the day of my appointment when this was communicated so I had assumed the appointment request wasn't approved, so I told them I couldn't make it as I was sitting around for days waiting for them to confirm an appointment. I book another appointment for a silk press, arrive and am told that Yae isn't there, but someone else can do it. No communication from Yae that she wouldn't be there. I say fine. There are children laying and rolling all over the sofa, it's loud, not a serene spa like environment at all. I can see a mop and mop bucket in the back. The "bundles bar" had like 5 bundles hanging on it....sad. The stylists that are there don't even have their own hair done...not a good look. I wait 20 minutes and haven't even had my hair washed. I just left. No one said anything, I didn't expect them to. Silly me for continuing to try to spend my money when this place and its owner are clearly unprofessional. You can't keep wasting peoples time and expect to be successful. The smoke and mirrors of your IG won't sustain a business....word will travel: It's sad, because it's not that hard to communicate with clients and have decent business practices.