Ulta Beauty in Overland Park, KS

Don't go get your eyebrows done there the young girl who was very sweet but unfortunately doesn't have any experience with tint, wax or shaping never again will I go here to get my eyebrows done. Great customer service though they just definitely need to get more experience brow artists in there.

I had awesome experience here. The manager Evian was so nice and super knowledgeable. She was super patient and all workers were so nice and kind.
All had smile. This is how it should be. I will shop here now on.

Nicest staff here! I've noticed lately that all Ulta locations have fantastic customer service. Whoever is doing training is great. And I really appreciate how careful and cautious they all are during Covid- all staff in masks or face shields, no sampling of products, and sanitizing stations all over the store.

Clerks are so sweet! I called on Wednesday to see if they had the James Charles x Morphe palette, She was so sweet I didn't catch her name. but they are so nice, She told me reviews on the product, She said some of her friends had it and liked it. My sister went there and bought some things for both her and me, I love this place. Their so sweet and they all deserve raises!

I want to leave 2 reviews! One positive and one negative! On a positive note, I have 4 daughters that I have been taking to this location for make up on special occasions Birthdays, Prom, today for Homecoming. Cat (Cassandra) always works us in with some of the best people who really pamper me and my girls every time. Quality products. Informative instruction on application to look your very best. Today was no exception, Blane took care of us and he was amazing. Did a wonderful application of makeup for my daughter. Thank you so much for helping my daughter feel like a princess today. You are such a kind human. Thank you for everything. You did a great job and quickly to keep us on time with all that needed to be done so we weren't pressed for time.
So here's where the little bit of negative rolls in....We were on a schedule to get makeup and hair done. I was feeling a bit of a crunch on how much time we would have for hair so Cat walked me back to salon to try to schedule my daughter in for a hot iron wave on her hair. "Holly" yells over at Cat and says...your not scheduling an appointment for me are you?! Proceeds to list off what she needs to get done in the back. She spoke to Cat in a rude tone which was very unprofessional unfortunately. Didn't speak to me at all. Didn't make any attempt at all to accommodate in any way. Cat apologized to me for not being able to get us in on the salon schedule. She walked me to where the hot irons were on sale if we wanted to try to diy, but then we got online and found an opening across the street at beauty brands salon. Unfortunately, I was not impressed with the salon service done there I paid $50 plus a reluctant tip because the girl was nice but I could've done a better job myself. I won't make that mistake again.

Over all! Cat is amazing and all the people who work at Ulta who have assisted in making my girls feel beautiful on our special occasions, I want to thank you. We will be back because you all are awesome. Most all of you!