Ulta Beauty in McDonough, GA

Yes they will help you but they have the worst customer service and it's so disappointing how they act

Been living in mcdonough for years, always love going to ulta. The lines may be long, but i've never had a bad experience in this store all the times i've gone. .... And I'm black. Some of the workers even help me with my foundation shade etc. They are polite and always a good vibe.

I received an email this morning about Ulta having a sale on all fragrances for the holidays, so I decided to go check it out! It was perfect timing because I'd been watching TikTok's on different colognes that are good for men and wanted to see if Ulta carried any of them. Well, when I arrived there weren't many options but I still browsed around and smelled what was available also hoping to be greeted by the employee who was working in the fragrance section but NOPE she acted as if I was a ghost and didnt see me walking around for the past 5/6 minutes. However, a Caucasian gentleman came over and she greeted him immediately with a nice welcoming tone. Once she was done with him after approximately 8 minutes she sees me just standing there, because at this point I already smelled everything. She says to me " do you need help " in my head im like " UMMM CLEARLY !" but I responded yes and asked her if she had a certain cologne in stock. Which she did so I told her I wanted to purchase it. I go to reach for the box thinking I would just walk it to the register like normal. NO! She snatched away from me and asked " whats the name on the order " at this point Im confused, because I didnt place an order online or anything so why do you need my name. I did not know she had to write my name on the box and she would then take it to the register. If she would have just communicated that with me I would have completely understood but ELIZABETH was very rude, unwelcoming and racially profiled me. She also made a comment to her coworker " it's that time of the year " and laughed it off. I was very disgusted and unpleased with my experience at Ulta today. A place where I frequently shop!!! I will not be coming back to this store.

Not a Ulta for blacks ! The workers will stare you down as if you are stealing. Definitely not an enjoyable shopping experience. Was on my phone looking at tiktok recommendations and it was sale reps from every corner eyeing me not even trying to assist. This was mid afternoon store had customers but not busy so they definitely could of spoke instead of staring. Only spoke to the cash register girl who was rude cause she called me up and proceeded to answer a phone call without excusing herself. Buckhead location will receive my service moving forward.

I recently purchased Bare Minerals from the McDonough location. It was my first time. I gave the girl my # at check out. I waited forever for someone to help me. After using the product twice I was very unhappy with it. I went in to exchange it n because they couldn't find my # they would not exchange it. I showed the manager my statement on my phone proving I had spent $104 12 days prior but was told there was nothing she could do. I'm stuck with makeup I can't use. I'm a manager at Great Clips and I would never allow this to happen at my salon. I will not purchase from Ulta ever. N will tell as many pple as I can the same