Top Level Salon in West Hartford, CT

I literally went into the salon with my hair looking good... all I asked was for a bleach of my roots and a tone.. I have no idea how she did this to my hair.. it was never yellow or orange like this. She ruined my hair . I'm so beyond upset .

I can't believe how deplorable this salon is....

Me and my fiance booked an appointment for a hair and makeup trial for myself and a hair styling trail for him just ahead of our wedding. My fiance had long, curly hair which is why he wanted it styled the day of our wedding. When booking our appointment, I made mention of my fiance's long hair and how he would like a styling.

The day of the trial, I was sat on one side of the salon and my fiance at the other. While I got my hair and makeup done, my fiance's "stylist" conducted what she would later refer to as a "Thorough consult" where my fiance related to her that he wears his hair long, would like to keep the length, I myself cut it a week prior to the length he wanted it and he was happy with it, and that he is prone to some frizziness on the side that he was hoping to mitigate the day of the wedding.

This "stylist" asked my fiance to remove his glasses and proceeded to cut every inch of length off of my fiance's hair, even buzzing behind his ears. My fiance, sans glasses, couldn't see what she was doing and didn't realize the severity of the cut until it was too late.

Once I was done with my hair and makeup and saw what was done to my fiance, and upon realizing he would not look like his normal self in our wedding photos without his signature long hair, I cried the makeup right off my face. I cried all night.

I immediately contacted Top Level Salon and told them about my experience. As this is not what my fiance wanted or asked for, and I didn't get to see how my makeup looked with my dress due to crying it off before I got home, mixed with the fact that the curls in my hair fell out by the time I got the mile and a half home, I asked for a refund for the cost of my fiance's "service" and to see if I could get a new trial, free of charge.

The owner who did my hair and makeup was dodgy, long to respond, and while offering for me to come back in, didn't even acknowledge my refund request. I asked several times and nothing. After finally saying I wasn't comfortable with how she was dodging me, I didn't want to come in for a repeat trial. She responded, somehow surprised, and refunded me for my fiance's "service". I followed up saying I also wanted a refund for my "service" now that I was uncomfortable with how she conducted herself, and SHE NEVER RESPONDED.

This coward and her staff cannot own up to the fact that the "service" we received left us worse off than before we entered their "business". We disputed with the credit card company to which they replied they'd "done nothing wrong."

Stay away from these disgusting thieves before they change the way you get to remember your most precious memory and stiff you your hard-earned money to do it.

Clean, attractive salon!  Friendly, professional staff and all are very up-to-date on current trends!

This is a ZERO star review. I'm confident the stylist was brand new -- she absolutely butchered my hair. Luckily I found a different salon that could do an emergency repair.

We are SO thrilled we hired Top Level Salon for my wedding hair and make up. Cayla and Khayla were an incredible duo for the day! Not only were they kind and fun to be with, but the quality of their work was top of the line. The both did a phenomenal job. I absolutely loved their work! Khayla made my hair look stunning for my wedding day and the look was exactly what I wanted. Both were professional and kind and even kept me calm the morning of the wedding! Anyone that hires this team is in excellent hands!