TJ Nails & Spa in Cortland, NY

Guys do not go here!! The customer service is horrible, the girl I had SCREAMED at me in my face for accidently not doing as told because I could not understand her! She even proceeded to go as far as spit in my face and trash talk me in her language. I tried leaving but she physically sat me down. Hell No! Not only that but I saw a roach crawl right past my toes. This was a horrible experience guys do not go here, they aren't even good at their jobs either..

One is TOO high. i sent this letter to the salon and never heard anything back. Not even an apology. My daughter and I came yesterday for mani/pedi. To start off the technician kept pressured me into a twenty dollar higher pedicure...which I reluctantly agreed to. That's on me.The pedi nail polish was slapped on, no base coat, and he painted several toes without adding any more polish. Rushed through the '15' minute lower leg massage and whatever else was included. My gel fill manicure was next. I jumped several times in pain, as he dremmled and filed down my nails,and I noticed that he put the nailfiles right back in his drawer, no washing or one use. I had to continually explain the shape I wanted, it took several times and this shape(stiletto) cost an extra 5$. Not sure why he wasn't aware of how to shape a nail that cost extra. At the end of this manicure, I looked down at my nails and the shapes and lengths were different and my cuticles were so Inflammed from being 'burned' by his rough filing, and one showed blood. The cost was nearly 200$ for the both of us...by the time we came home, our pedicures were chipped, and I noticed several of my nails were different lengths and different shapes. Both are nails are now chipping and we have wasted 200 that we treated ourself to. I will not be coming back for a redo or any other services. I would like a refund for this work. They were both done poorly and dirty nail files were used on me. I am very upset.

They RIP YOU OFF. I asked them to keep the shape of my nails (round) and I was charged an extra 5 dollars for a "special shape" they also cut my nails uneven and when I asked him to make them even he told me it was normal for it to be different lengths. Some nails were more pointed and others were very round. He did not fix them and I was charged 60 dollars for an acrylic base and regular gel on top of my normal nails. The polish was put on unevenly and when I asked for a breakdown of the price it did not make any sense, but he said he would give me 7 dollars off if I paid in cash. It's ridiculous that this mediocre work cost 2x the price of other nail salons that do significantly better and are much friendlier. I left them a 10 dollar tip though I was tempted to not tip at all. I will not be returning, the customer service has gone down hill. The only good thing is the hand paraffin and the fact that the wait is shorter in comparison to relaxation. A few staff members do a decent job and are friendly, it still does chip after 2 weeks when powder gel should be lasting a minimum of 3 weeks. But the negatives of this place outweigh the positives. I'd rather tip more money than be charged for ridiculous things that no other place would charge for.

Their prices are pretty reasonable compared to other salons. If you get the Cortland fundraiser community coupon card you can get 5% off. I have been here a few times and my experience has been pretty good. Today I tried French tip for the first time here. It was not my favorite French tip, so I think I'll stick to solid colors when I go here again. I only get my nails done once or twice a year so I am not the best at understanding nail salon terms. This means I have had a few miscommunications here. Thankfully they are pretty understanding with my lack of knowledge, and will correct things even if the miscommunication was my fault.

I never in my life had such piss poor customer service. Will barely said two words to me and when I asked a question he acted like I was bothering him. He spoke with other staff members in their language but barely engaged with me. My nails did look nice, so when checking out I left a $10 tip for Will. In with I had to ask the front desk staff what his name was because Will never introduced himself. All over the business there are signs saying let us know how we are doing and get a chance to win a basket. So I told the gentleman at the desk that my nails looked great but the guy who did my nails had no personality. He apologized about my complaint. I then went out side to get into my car. As I was about to get in my car Will came out the door and wanted to know what I had said to the guy at the front desk. I told him I liked my nails but he did not have a personality. Will asked what I ment as he had just done my nails. I told him again he had no personality. Will then responded "You are Crazy!!!" I then asked if he had ever heard of customer service. He then stated "You are crazy a crazy bitch" then he head back in the store. I told him I would never come back and then Will stated "Good I don't want you to and went back inside. At this point I was pissed. I went back inside and requested my $10 tip back. Not only did I feel like I was just a number.........I then was verbally abused by the nail tech in the parking lot. Why .....because I gave feed back asked for by a sign posted in the business. I did nothing to be treated like this. Needless to say .......I do not recommended this place to any one